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    Simple Avanti delay repay claim refused

    Not sure what I’ve done wrong here, if anything! Travelled Motherwell - Warrington Bank Quay and back over the weekend, both journeys were delayed by more than 15 minutes. Outbound claim was approved with no issues but the return was refused on the grounds that ‘Our records indicate that the...
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    Slightly messy delay repay situation - advice much appreciated

    I got caught up in Friday’s WCML signalling issues and was delayed by well over the two hour threshold but my combination of tickets complicates things slightly. Looking for some advice on what I should claim for. Details below: I had a Motherwell to Stoke off peak return ticket. However due...
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    Peterborough - East Croydon

    Hello everyone. Was hoping for a bit of advice regarding this journey. I'll be departing on Friday evening, coming back Sunday. I'd like to go direct via Thameslink on the outbound leg. However, I'd like to start my start my return journey from Central London on Sunday, not Croydon. Am I...

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