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    Boarded incorrect train - attempting to get refund

    Hello, I did make a thread last month in the Fares forum but I feel now I would like the advice in relation to this being a dispute. On 19th July 2019 I bought an off-peak return from Crewe to Manchester using my 16-25 railcard. I attempted to board the 10.12 Virgin train from Crewe to...
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    Crewe to Edinburgh Waverley : Please help me!

    Hello, I am travelling tomorrow from Crewe to Edinburgh Waverley at 10.20 via Virgin. The first leg is a replacement bus service to Preston where I change and then get a train from Preston to Edinburgh. I have had a look and the bus journey is predicted to take two hours on google maps...
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    Is this correct or have I been mis-sold my ticket?

    Hello, Very upset right now. I have an off-peak return day ticket with any route permitted bought at Crewe to Manchester. Due to the London virgin train at my platform being late, I accidentally got on the London train instead of my train to Manchester at 10.12. The Virgin conductor told me not...

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