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    SWR: Train Information (seats available) indicator

    How does the ‘carriage occupancy’ display get its data? I asked a guard once and he thought it was based on weight. Having done a trip yesterday where the first 4 carriages of a 10 coach train were showing ‘plenty of seats’ but actually standing room only, i’d like to know….. thanks, Ian
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    SWR barriers refusing ticket today

    Outbound and inbound from Winchester today my mobile ticket would not open the barrier. Outbound I was asked if I had my senior railcard with me - but it wasn't checked - and on return I had my railcard inspected after the staff member let me through manually. I was told that any mobile ticket...
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    Guard unhappy with my Off Peak ticket

    Ticket was Chandlers Ford - Swindon via Melksham, return. I bought via Uber App, putting in 0755 from CFR. £30.50, but I used a Senior Railcard, so £20.15. The guard on Chandlers Ford-Romsey leg was quite animated when he inspected my ticket, acting like he'd won the lottery. 'This is an...
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    Station announcements, station staff and train operation question

    After a rather chaotic experience yesterday AM Winchester-Waterloo my wife asked me too many questions that I can't, with basic knowledge of the rail system, answer, so... ...disruption yesterday due a failed train at Redbridge. We were on an Advance ticket so pitched up a little early. As...
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    Hook landslip ticket refund question

    Ticket: Off Peak Day Return Winchester-Waterloo for 21-Jan, bought from Virgin Trains Ticketing in Dec-22 Several days ago, given the state of the track and advice that it wouldn't be fixed, I tried to get a refund as I didn't fancy an elongated journey (in particular the late night return lack...
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    Delay Repay LNER app for SWR booking

    Booked a trip today via LNER app (as get cashback) for a Southwestern journey which arrived 18min late. LNER app won't allow my delay repay claim as it's not >30minutes but SWR site shows delay repay applicable >15mins. Has something changed in the delay repay parameters or are LNER wrong?
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    Cross Country and Winchester stops

    I'm sure that Crosscountry used to stop at Winchester more frequently than they do - it seems to me, especially southbound - these days. XC Winchester timetable Assuming that my perception that they're skipping Winchester more frequently than of old, could anyone explain why? Many thanks Ian

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