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I was recently told by a TOC that there are no applicable limits on overcrowding. This was a surprise, as buses have clearly marked sitting & standing limits but reach nowhere near a commuter train's speeds. Without wishing to reopen that discussion on the absence of any clear limit, I wonder...

I was advised this question might best be answered here: I buy an advanced ticket from station A to station C, meaning only valid on the specified/timed services. This involves changing at station B. But the first leg of the journey, A to B, meets delays en route. As a result, I arrive at B...

A friend with a RailCard recently tried buying tickets (for one day only) and loading each one onto her SmartCard, but despite the process seemingly working, she found her SmartCard always failed to work at the barriers. She went back to buying paper tickets. Now as I'm eligible for a...

Does anyone know what has happened to the Ten Minute Reservation service which would allow you to attempt to reserve a seat by text message in the 10 mins before departure? This used to work, sporadically, in the sense there was no guarantee of availability. But you would always get a reply...

Due to the rash of strikes in the last year, I have multiple Delay Repay claims for delays or days when no travel was possible. Always made promptly online, I keep detailed records due to Cross Country's slowness and tendency to 'forget' about these. Lately a new problem has emerged - they...

With many of the major and minor ticket offices currently facing closure, would anyone know if plans have been made to provide services which currently are only available at a Ticket Office and not by machine? These include buying a PlusBus ticket against your train ticket and reserving a seat...

When did it become OK to travel without a train ticket? As a youngster in the 1970s/80s, being caught on a train without a valid ticket was no small matter. A schoolfriend who was caught one Saturday travelling with his Local Authority (free) school pass, valid only on weekdays, was called...

Just wondered if any knowledgeable person could answer this. Commuting to work every morning, I daily see the same individuals show their Police badge to the inspector instead of a ticket. Rarely, the inspector might summon one of these non-uniformed officers to assist with a fare-dodger...

Paper magnetic strip annual train season tickets used to last most of a year before starting to be misread at barriers (Error 09 – INVAL CHK - Ticket code read error) and needing reprinting. Just over a year ago this changed markedly, and they can now fail weekly, daily, sometimes never even...

My annual train season ticket is soon up for renewal, and after a year of the paper one failing to be readable at barriers and needing constant reprints, I'm desperate to get the new one on a contactless SmartCard. I commute between Derby station (where I buy the paper ticket) and Birmingham...