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Hello and thanks for clicking on my problem! I've been told this is a very helpful forum.
So on the 9.4.18 I was questioned by a member of staff as I exited Heaton Chapel train station. I have today received the letter asking for conformation of my details and to write any comments on the back...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.