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    Collecting a ticket but paid using a virtual card

    Hi all I’m seeking some advice on my situation. I booked a Lumo ticket (Stevenage to Edinburgh) and I paid using a virtual card. This means there is no physical version of the payment card. The ticket was to be collected at the station. I didn’t want to do this, as I always use etickets...
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    Dispute with GTR- denied partial refund on season ticket

    Hi all I'm currently communicating with GTR regarding a season ticket issue I have. If someone can offer advice on how to proceed I would be grateful. The issue arises from trying to buy an annual season ticket from Hatfield (Herts) to London Terminals before the price increase kicked in...

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