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  1. R

    Charged excess fare due to wrong advice

    Hello, On 23 april 2015 my wife purchased a ticket from Baldock to Coventry for the 14:52 service departing on 24 april, coming back 26 april. She asked the ticket seller for advice on which train to catch to arrive by about 17:00 and was recommended to purchase an off-peak ticket for £61.90...

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