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Just to counter all the negative reports about assistance, I'd like to flag how Woking station seem to have got it right. I've not had a problem in the three weeks I've been commuting from there. The gate line staff ask which train you're hoping to catch and then radio the platform staff on the...

Based on the thread about 'bleak' platforms and a terminated train I was on the other night, with winter coming on made me ponder a bit as a disabled passenger. I wondered what arrangements TOCs have should a train have to be terminated at a station/platform with no step free access. As there's...

One thing that had puzzled me before the current dispute and even more so with the contingency staffing is that there doesn't appear to be a standard for footwear that guards wear. I've seen all sorts from 'proper' safety shoes and boots right through to 'office' every day shoes that I think...

I need to get from home (FNB) to Ashford in a couple of weeks time, travelling there on one day and back the next. I normally work in central London so would it be possible to go FNB-WAT, do my usual working day then STP to AFK in the late afternoon/early evening on an ordinary return ticket...

Following on from a number of threads about trains being evacuated had me pondering about a couple of things to do with evacuating wheelchair users. For clarity, none of this is intended as a 'dig' at anyone. When practicing this do the TOCs/emergency services use 'genuine*' wheelchair users or...

As I travel in my wheelchair I usually buy Con50 discounted tickets for my peak travel. I usually buy these from the ticket office but on a number of recent occaisions I've come close to missing the train that I've booked assistance for due to much longer than usual queues due to issues with...

This may be a stupid question but how can I found out how busy the different rush our services from Farnborough Main to Waterloo are? I might be commuting from there in the not to distant future and it'd be handy to know which services I have a chance of getting to the wheelchair space on

I'm looking to relocate to the Surrey/Hampshire border area and I've seen a house near Brookwood Station. As a wheelchair user I've got to pick my stations carefully. does anyone know if Brookwood would be any good for commuting to and from Waterloo using a chair? If not, any recommendations...

Due to an injury I'm having to commute daily into Euston using a wheelchair. On Friday evening the train home pulled into MKC and the booked assistance didn't arrive. Luckily four very helpful fellow passengers lifted me off the train so I didn't get carried on to points north. I accept that...

I'm new here and couldn't find the answer to this using the search facility so please forgive me if it's already available elsewhere. As a disabled commuter I'm interested in the logistics of train evacuation and I'm currently in the process of writing to the TOCs that I use to ask for some...