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Hello, I need some help regarding claiming delay repay that involves an excess fare ticket. I originally hold a super offpeak return ticket and then paid an excess fare to change the route of the return portion (not outbound portion) of the ticket. Unfortunately, my return journey was delayed...

I would appreciate some advice on how the excess fare should be calculated. I hold a Southampton to London Terminal semi flex return ticket with a railcard discount, more specifically this one. This ticket’s condition prevents returning during evening peak hours (4-7pm). The SWR’s X team have...

I was trying to get a Mortimer to Reading Green Park return ticket travelling tomorrow for the new station’s opening. I was surprised to find none of the online retailers, including GWR, sells them, even if the relevant train schedule has been added and available from National Rail Enquiries. A...

Hi, Another post in this forum has just reminded me of a recent similar experience at Tottenham Court Road (TCR). I was travelling on a Luton to Southampton super off peak return ticket routed ✠Any Permitted. There are at least two london-crossing routes that are valid for passing through this...

Hi, I understand there will be an average 5.9% increase on regulated fares on 5 March. However, I wonder how I can access the exact new fare info for each individual journeys before this day? I have plans to make several long distance journeys using flexible tickets during Easter and the three...

I just got this Bangor to Caernarfon bus ticket but now that I have arrived at Bangor, I am not sure whether this ticket allows me to travel on either the Arriva 5C service or the Lloyds Coaches T2 service. TfW rail’s customer service were not helpful and there is no staff at Bangor station to...

I have planned a journey from Southampton Central to Sheffield over the coming bank holiday and purchased the tickets with a split a Grantham. Explicitly, what I have is 1. a super offpeak return Southampton Central -- Grantham, routed + SWR and Hull trains only, restriction code HD 2. an...

Hello, please accept my apology if this was asked before. I purchased an off peak day return (CDR) ticket from Southampton to Dorking stations routed 00947 "via Barnham," i.e. this ticket. I would like to return via Guildford, therefore decided to excess the route of the return portion into...

I plan to book an off peak day return ticket (CDR) this weekend from Southampton Central (SOU) to Yarmouth IoW (YMH) with a 26-30 railcard. This journey involves changing trains at Brockenhurst and then switch to Wightlink ferry at Lymington Pier. While booking the ticket, I was confused by the...

Hi, I've got two questions regarding delay repay and would like the help from the forum: 1/ When calculating the amount of compensation payment, are the plusbus tickets at the origin and/or destination taken into consideration? In my own experience, some TOCs do while others do not. I am not...

Hello, I've booked a Rail-Sail "Anytime Return ✠CAIRNRYAN STENA" ticket from SE England to Belfast through Trainsplit. I have yet to collect the ticket. Now that I want to postpone the return journey by one day, which is still within the 30-day validity of the ticket. However, I understand from...

Hello, I am planning a trip that involves a leg travelling from London to Glasgow. I have not decided whether to take a day-time Avanti train or an overnight Caledonian Sleeper (CS) lowland sleeper in the seating coach. In the meantime, I have decided to buy an offpeak single ticket for the...

This morning (19/6) I bought a ticket from GWR’s mobile app, an Off-peak Day Return ticket for Woolston-Ore routed via Edenbridge/Polegate. At last step, I forgot to switch the delivery method from the default mobile ticket to physical ticket and was issued two QR Aztec codes on my phone. I...

Hi, Sorry if my title is not clear, or if this has been discussed before - I’d like to ask a question about ticket acceptance on Gatwick Express. Today at Gatwick Airport, I was told that with a “Gatwick to Boundary Zone 6” single and a “London Victoria to London Zones 1-6” day travelcard is...

Hello, May I ask a question about ticket extension at intermediate station? I got an off-peak day return ticket from Swaythling to CHandlers Ford, with the 16-25 railcard discount. At the intermediate station Eastleigh, I asked the ticket staff if I could pay an excess fare and extend my...

Hello, can I ask a question regarding change of route excess? I bought a day return ticket from Boundary zone 6 to Reading and was intended to take a GWR train. Because I bought the ticket at Clapham Junction the staff aussmed I’ll take an SWR train and issued a ticket routed via Ascot, which...

Hello, I am planning a trip from Southampton Central to York this Sunday and I've already purchased a 09:15-14:27 XC only advance ticket for SOU-YRK. I am planning to buy another off peak day single ticket from Swaythling to Southampton Central. The first train on Sunday for this journey...