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    First class tickets, but no first class!

    This morning my wife and myself had booked first class single tickets, via trainline, on the 10.43 scotrail train from Elgin to Aberdeen. When the train arrived there was no first class available (i.e. it did not exist). How do we go about getting a refund? The ticket collector apologised and...
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    Crosscountry m-tickets

    Hi, I have just installed the crosscountry app on my phone. If I download a ticket onto it, is there anyway I can get any sort of a receipt to claim expenses?
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    Booked Tickets wrong way around!!

    Hi--I intended to book tickets from Wolverhampton to Liverpool South Parkway for 20/11/2015 and returning 23/11/2015, but I accidently booked the return journey for the outward date and vice versa, These are advance London Midland tickets booked through the London Midland website, the tickets...
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    Cross Country first class up grades + off peak returns

    Hi, I am travelling from Birmingham to Durham on Sunday 18th January, returning the next day (off peak). If I buy an off peak return (i) in advance (ii) on the day, is it possible to puchase a first class upgrade? Also, how much is it to purchase an off peak return at the station on the...

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