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On 25th April I travelled on the 16:48 Paddington to Reading Elizabeth line train, which was delayed by 36 minutes on arrival at Reading. This was due to a points failure at Acton, I believe.
I used a registered with TFL debit card. TFL have refused a delay repay refund with a standard email...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.