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Gateline staff inadequate training

From my recent experiences of SWT and Chiltern Railways, it appears that gateline staff are no longer being informed about basic ticketing rules. The last two times I've travelled overnight from Scotland I've been denied entry to platforms at Waterloo and Marylebone because the ticket has...
- swapmeetpete
- Thread
- 1 Sep 2014
- Replies: 17
- Forum: Fares Advice & Policy

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