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Is there lift access available at Platform 7 yet? Now the London expresses are using it, I found it very difficult last time to get between Platforms 7 and 1 (and vice versa) with a heavy case. I did e-mail East Midlands trains a fortnight ago but have not had any reply.
I found this news item this evening:
http://www.kentonline.co.uk/canterbury/news/southeastern-services-disrupted-canterbury-24596/
I bet it was a bit of a shock for the staff at Charing Cross, and for the driver when he realised what had happened
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