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Hi, I am confused with the Delay Repay compensation. I am a season ticket holder with SWR and I used to get discounts for void days (delays) when I renewed it. Do I no longer get discounts automatically when I renew it but do I have to claim through Delay Repay each time when a delay occurs...

Hi, South West Trains doesn't seem to have updated the web page about their performance since February. Has anyone got a discount related to their performance on a season ticket since January? https://www.southwesttrains.co.uk/about-us/our-commitments/performance/ Thanks,

Hi all, I live in Shepherd's Bush, and I take the Overground to Clapham Junction and then the train to Woking on commute. I bought a season ticket between Clapham Junction and Woking because I wanted to use my Oyster card between Shepherd's Bush and Clapham Junction. However, when I...

Hi, I change the Tube to the Overground at Shepherd's Bush, I am wondering if it is not regarded as a continuous journey. If I use pay-as-you-go, I may have to pay a fare again, even though the Tube and the Overground both are operated by TfL. Many thanks,

Hi, I've been looking into how to split the season ticket in this forum, and I've found some good informations, but it's not for sure yet, especially ticket officers didn't articulate if it was right or wrong. I commute from Ealing Broadway to Guildford; Ealing Broadway -> Shepherd Bush ->...