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I received this letter addressing: you were questioned by a member of rail staff (at Ilford Station) about the payment of a rail fare on xx date. Before I proceed further with the investigation of this matter, I would like to give you the opportunity of responding with your explanation...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.