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The point I was making is that Transpennine Express seemed very clear on the reason for not paying in the original email, ie not authorised but now have appeared to change the reason for not paying. I may not be "entitled" but I do expect consistency in their response to me as their customer...

Transpennine Express have responded changing the reason for not reimbursing the taxi costs. In the original reply, the reason was that the taxi was not pre- authorised so could not be paid. Now it seems that because of the information I provided to counter that in my last email, they now give...

The train company has refused it because it wasn't authorised but I cant find any information about WHO should authorise it and given that most staff disappeared and those left had no idea what was going on I cant see how they can expect me to get authoristaion.

There was confusion about whether we could go on the slow train. Also there had been three trains that had been curtailed at Calrlise so there were a large number of passengers around. the slow train would have not got us there in time. The event started before 7pm with an opening ceremony. We...

My friend and I travelled on 11.22 train from Manchester to Glasgow on 1st March only for the train, operated by trans Pennine Express, to be terminated at Carlisle due to a broken down freight train blocking the line. After standing for more than an hour and a half at the station with no sign...