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Perhaps you are right - I didn't familiarise myself with the specifics of the TOC prior to purchasing the tickets but rather just bought was I was instructed to, but it does seem that the TOC suggest I did not have the correct tickets for my group. I'm surprised the staff at the station did not...

Yes, at Feltham station they claimed they were not authorized to issue refunds and the tickets must be sent to Southampton, which is what I did on June 28th.

In order to not portray the staff at Feltham station in a negative light, I should perhaps add a few additional facts, which I did not mention in my initial post because I felt they were irrelevant to the issue of getting a refund for the unused outbound tickets. The staff at Feltham station...

Thanks for your replies. As I purchased the tickets in a single transaction, using cash, from the ticket office at Feltham station, I was hoping that any administrative fees would be charged for refunding the entire claim and not be applicable to each ticket. As far as I understand from the...

Hello everyone, I've done a few searches in the forum but can't find any information that seems relevant for my situation. Here's my situation: On June 24th, I bought 20 "Anytime Return" tickets between Feltham and London Waterloo for June 25th, and the same number of tickets for June...