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Is it really 30 units out of service ? reading the posts, it suggests that there are only 90 units - meaning that a third are out of use.
Metro had eight trains out of use yesterday, I assume this means 16 units. Where are the other 14 units ?
In my initial claim - I only mentioned the delayed journey from Newcastle to London, which was delayed by 39 mins.
(Journey was a VTEC from Newcastle to London, Tube, train from London to Oxford)
It was only when they said I was only delayed by 18 mins, that I gave them the full journey...
On 17th June, I travelled on the 10:59am service from Newcastle to Oxford (via Kings Cross)
I was delayed by 39 mins into London, thus missing my connection.
I tried claiming using the Delay Repay Scheme that Virgin Eastcoast has, but this claim was rejected.
"....Im sorry to hear that...
Having waiting at my station this morning - to find that my train was delayed by 8 mins - No tannoy announcements, website, twitter, facebook updates and email alert stating "we are currently running a good service" - at the the Advisor at mid point of my Journey - why is there delays this...
With the latest Metro Charter showing reliability at a shocking 80.07%, is it possible to have a list of how this statistic was calculated.
What were previous years results.
Is it possible to know how many disruptions were caused by rail failure, staff shortages, etc...
Are the...
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