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Thanks jopsuk, that's really useful (and I don't mind being called an ordinary passenger, as long as it's not "customer"). I checked the East Coast site and they would have sold me the tickets I wanted at the same 82.05 price - I'll use them next time. Unfortunately I have already bought tickets...
Sorry - got a bit carried away once I started ranting. I don't object to Groupsave tickets having restrictions, just to National Rail switching me to an inferior ticket at the same price, without asking or warning me. I know I should have read all the small print on each screen carefully but I...
Over the weekend, I travelled from London to Norwich and back with my wife and son, using off-peak open returns bought online via the National Rail site. All three of us have railcards, so I entered the details on booking and got the 33% discount. On the way back, we changed at Cambridge, where...
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