Search results

Would you have any idea how could I claim this? Thanks

I never chose a free delivery option. If the company doesn't use adequate delivery methods i.e. tracked, then yes, the vendor's are responsible if tickets are lost, not the recipients.

Actually, they have at no stage tried to deal with this except to keep on repeating "when we have the tickets back we can then refund you" and how can they raise a claim with RM as its not tracked and with inadequate insurance? Why is it not train lines fault which delivery I chose? There was...

*UPDATE* Thank you all for listening to me rant. My son and girlfriend made it to London for his birthday weekend, I used National express coach service. They were helpful and it was far, far cheaper than trying to get a train a week before travel and didn't take much longer than the train...

I didn't change the address as I didn't go into my new account until after I found out the tickets hadn't arrived and spoke to someone from train line. The only way they could have been changed is if whoever i spoke to had changed the address when I spoke to them! And, every time I speak to...

UPDATE * Nothing yet has been done apart from checking if the tickets have been RTS. But it has now been escalated to the technical team to check if it is mine or their fault the first line of address is missing and a refund IF they get the tickets back. The only difference today was...

Hi all, I hope this is the right place to post. My problem is this. I ordered 2 return tickets from Bournemouth to London at the beginning of November at a good price along with 2 oyster cards for my son's birthday. Anyway I haven't received them. I then called and was told they had been...