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I recently boarded at preston station to find my details being taken down because I hadnt baught a ticket on the train. I'm finding the whole situation quite frustrating as I believe it's not my fault I don't have a ticket. The station I board at has NO ticket booth, it's just a tiny station...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.