Yeah, a tourist won't have the time or knowledge to complain and a business traveller will just pass the charge on to their employer....
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Copenhagen 'tourist tax' on non-EU card payments
- Thread starter Mike395
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RailUK Forums
Not according to the translation of https://www.srf.ch/sendungen/kassen...eiz-zuschlag-bei-kartenzahlung-in-deutschland :
Don't be too quick to let the vendor off the hook...
It's also not illegal according to the article:
Just like the DCC scam, I'd say the vendors know exactly what they're doing (management and head office does, at least). I'd also say they keep a chunk of the fee, so this is just vendors sneaking in a price increase
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It's not really a price increase as the vast majority of customers will not be paying this fee. I doubt merchants get to keep a share. If they didn't opt in, they would be paying it instead of the non-EEA cardholder
I can't find any reference to FlatPay charging their customers ~3.8% in fees. But they allow the vendor to charge a 3.8% fee. Therefore, it stands to reason the vendor is taking some of the fee.
In fact https://www.flatpay.com/products/terminal
"0.99% Per transaction, all cards"
I've provided sources in both my posts, feel free to do the same
And yes, it's a price increase for the person paying the fee, who previously did not lol. What a twisting of words! That did make me smile
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riceuten
Member
- Joined
- 23 May 2018
- Messages
- 957
I think what annoyed me most was no prewarning. Yes, I could have asked them to void the transaction and paid with my Spanish, Dutch or Maltese debit card, but that's not the point. There should be a notice prior to transaction
MalaiseForever
Member
I just got hit by this for the first time in Finland... 16 cents on a 4 euro drink. Tapped at 4 euros and then the transaction was processed at 4.16. Not thrilled.
I can think of no circumstances where agreeing to pay one amount, then having a higher amount billed to your card is fair or legal. Even if it's only a few cents, it's completely unacceptable.
Please do complain to the merchant, and to your card issuer when this happens. I got a refund from my card company (which is slightly disappointing, because I would have preferred that the merchant get hit with a chargeback).
Please do complain to the merchant, and to your card issuer when this happens. I got a refund from my card company (which is slightly disappointing, because I would have preferred that the merchant get hit with a chargeback).
Were you given a chance to accept/ reject the higher amount, or was it automatically processed at €4.16 after you agreed to €4?
MalaiseForever
Member
I tapped my card when it showed €4 - it then showed a message saying it would process at €4.16 (message was in Finnish so I can’t quote it, but it was along the lines of foreign card, you will be charged an extra fee). But there was no way to confirm or deny this and it then changed the €4 to €4.16 and processed.
I didn’t say anything as it was a small little cafe, but I would be pretty pissed off if this was 4% on a more substantial transaction such as a meal out which can easily reach north of €100 in Finland.
I didn’t say anything as it was a small little cafe, but I would be pretty pissed off if this was 4% on a more substantial transaction such as a meal out which can easily reach north of €100 in Finland.
peterinsurrey
Member
- Joined
- 31 Mar 2009
- Messages
- 35
At a cafe in Berlin this weekend - €12 became €12.47 without any prompt. Only noticed on the banking app.
Nym
Established Member
Strange, just come back from Berlin and not had any retailers add anything on.
One is a strange number but that's because I'd added a tip to the bill, so no extra added to any of them.
One is a strange number but that's because I'd added a tip to the bill, so no extra added to any of them.
A very “non-German” tip, by the sound of things. Can report from Estonia one card payment had 33cents added while a card payment at one of their ubiquitous coffee machines took the quoted price only. I’m just imagining what would happen to free standing coffee vending machines in parks in the UK!
It's a shame because you wouldn't want a single location café to lose out on the business really.
But also there's only one way to defend the principle against this kind of sharp practice, and that's to abandon your items if you decline the fee.
Not allowing the fee to be refused is really bad.
Nym
Established Member
This was in the middle of a rather large event at one of my favourite cafés that managed to get me seated immediately. They can have the extra 10%.
Also did a very nice hangover breakfast at one of the biggest events I've worked outside of the UK.
MalaiseForever
Member
In my experience it is only places which use FlatPay payment terminals, but it could be more widespread.
If it isn't now, it probably soon will be.