If possible, passengers can circulate (instead of going A-B, go A-C-change-C-B) if it's only impact one of the platform(s) and the other one is working fine. Or alternative transport provision (normally a taxi) would be required.
At Canning Town there is a DLR Beckton platform at high level, the Jubilee Line at an intermediate level, and the concourse at bottom level. One lift serves all three.
When the lift was out of service TfL posted in all seriousness the following instructions for wheelchair etc passengers needing to interchange between DLR and Jubilee:
- Arrive on DLR from Beckton at upper level.
- Cross the island platform for DLR to Woolwich.
- Go three stations, to City Airport, where there is also an island platform.
- Cross the island platform to a DLR train for Stratford
- Go five stations, passing through Canning Town again, to West Ham.
- Use two lifts at West Ham to transfer to the Jubilee Line
- Board Jubilee Line. If heading for Central London pass through Canning Town for the third time.
Anyone not on a free pass, including those travelling with them, was to follow up with TfL, as the maximum journey time was likely exceeded.