I've used the extension to Fountains Abbey again today, the first 84 from York had 7 (myself included) people stay on to Fountains Abbey which was good to see. Destination blinds have finally been updated, just as the service returns to York-Ripon next week, but better late than never I suppose!
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It looks like the customer support team are getting confused with EY's various sub-brands. Alerts on the app about disruption in York tag the Coaster 12 instead of the Y12, and disruption in Scarborough, Filey or Bridlington tags the Y12 instead of the Coaster 12. I have personalised travel alerts enabled for the Y12, so its a bit frustrating to get alerts for the Coaster 12 as it doesn't affect me. I can imagine its equally frustrating for someone who uses the Coaster 12 to get alerts for the Y12 instead when it doesn't affect them.
Even yesterday, a road closure in Fishergate had the Coaster 12 incorrectly listed as an affected service instead of the Y12. This also happens with Coaster 14 and the Y14, the latter I have personalised travel alerts for and have been notified about a road closure in Flamborough which has no affect on the Y14 whatsoever.