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National Express Coaches Discussion

Eyersey468

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I used the 216 between Bristol Airport and Cardiff. The coach was a tatty 67 plate Levante 2 with National Express logos removed. The driver made a bit of deal with someone who had a ticket for later service. The earlier service only had a few passengers and the driver was saying to her that you cannot buy a new ticket this close to departure. The driver let her on but didnt really see the problem unless the service was fully booked.

My first time at Sophia Gardens, a bunch of stances within a park. Not really handy for the railway station, why can't they go into the interchange.
It depends how early they were wanting to travel, if its within an hour or so fair enough but we get people buying cheap tickets for a much later service then wanting to travel in some cases 6 or 7 hours early.
 
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Statto

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It depends how early they were wanting to travel, if its within an hour or so fair enough but we get people buying cheap tickets for a much later service then wanting to travel in some cases 6 or 7 hours early.

That read ro me that to me the passenger bought a new ticket close to departure for that service, the driver making things up argued otherwise that the passenger isn't allowed to buy tickets so close to departure which is bs, passenger should make a complaint to NX.
 

Eyersey468

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That read ro me that to me the passenger bought a new ticket close to departure for that service, the driver making things up argued otherwise that the passenger isn't allowed to buy tickets so close to departure which is bs, passenger should make a complaint to NX.
The way it read to me was the passenger wanted to travel early and the driver wouldn't sell them a ticket for the earlier service
 

route101

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The way it read to me was the passenger wanted to travel early and the driver wouldn't sell them a ticket for the earlier service
She had a ticket for the next service which was around 2 hours later.

So you can't buy a ticket within ten minutes of departure? Even if you are standing next to it?
 

Statto

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She had a ticket for the next service which was around 2 hours later.

So you can't buy a ticket within ten minutes of departure? Even if you are standing next to it?
That makes it clear, was the passenger trying to buy a new ticket for that service even though it was minutes before departure?
 

route101

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That makes it clear, was the passenger trying to buy a new ticket for that service even though it was minutes before departure?
Yes, I found it odd she was made to wait, was the driver expecting 40 odds persons for the service to arrive in the 3 minutes before departure.
 

Eyersey468

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She had a ticket for the next service which was around 2 hours later.

So you can't buy a ticket within ten minutes of departure? Even if you are standing next to it?
You can't buy a ticket online within ten minutes of departure, nothing to stop a driver selling a ticket though if it isn't a manned site, the one place we aren't allowed under any circumstances to sell tickets on the coach is in Victoria, they have to go to gate zero to buy a ticket there
 

Smethwickian

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Errr, Smethwick!
........the one place we aren't allowed under any circumstances to sell tickets on the coach is in Victoria, they have to go to gate zero to buy a ticket there
Also not permitted by the airport company for NX drivers to sell tickets at Heathrow. As far as I am aware, the NX Drivers Handbook doesn't completely prohibit drivers selling tickets at staffed sites or where there is a ticket machine, only stating that if time permits, passengers should be directed to use the ticketing facilities there before resorting to paying the driver.
 

Statto

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You can't buy a ticket online within ten minutes of departure, nothing to stop a driver selling a ticket though if it isn't a manned site, the one place we aren't allowed under any circumstances to sell tickets on the coach is in Victoria, they have to go to gate zero to buy a ticket there

That's quite a daft rule, imagine the railway having such a rule you can't buy a ticket online 10 minutes before departure, cue uproar.
 

Deerfold

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Yes, I found it odd she was made to wait, was the driver expecting 40 odds persons for the service to arrive in the 3 minutes before departure.
The cheapest National Express tickets are like rail Advances - only valid on that service. Other services may have been offered at a higher price. They also sell flexible tickets that can be changed.
It's not clear what type of ticket the customer held.
 

MotCO

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Not sure if it fits here, but RouteOne reports that West Midlands Combined Authority has bought the Nat Exp bus opersations from Mobico.

https://www.route-one.net/news/purchase-of-natex-bus-operations-will-smooth-franchising-says-tfwm/



The proposed acquisition of National Express local bus operations by West Midlands Combined Authority (WMCA) will streamline the forthcoming franchising process in the region, according to Transport for West Midlands (TfWM).
As announced yesterday, WMCA has agreed in principle to buy the business operating as National Express West Midlands and National Express Coventry, including assets, operations and employees.
The sale by Mobico Group is expected to complete around November, when West Midlands Bus Limited will be created to operate as an arm’s-length subsidiary of WMCA. TfWM says that business will act to maintain stability in the network and will not bid for franchises.
Mobico’s sale of its 1,300 buses and nine depots had already been expected as the international group planned to “de-risk” against potential loss of market share in the franchising process.
WMCA has thus moved early to make acquisition of such assets simpler in readiness for franchising, which is due to begin in October 2027.
With the operator running 94% of the region’s bus journeys, the deal could also be seen as insurance against Mobico reducing the size of the network in the interim.
Pete Bond, Director of Integrated Transport Services, says the deal also carries “genuine benefits” with regards to smoothing the franchising exercise.
“One of the things that we know from working with other authorities who have been working towards franchising is that demobilisation of private sector operators and the mobilisation by new private sector operators can cause some real challenges in terms of knowing what is going to happen on your network on day one,” says Mr Bond.
“Some of those risks move away a little here because of having an operator you are more closely involved with in that transition period.”
The temporary arrangement will also allow for systems to operate “more akin to how they will under franchising than they do currently”.
A minor rebrand will reflect the name change to “West Midlands Bus” in the short term ahead of the official launch of the franchised network brand, which is yet to be unveiled.
The deal will mean Mobico will no longer operate bus services in the UK, although it said yesterday it was seeking to bid for bus franchises in the West Midlands and elsewhere.
National Express UK Coach, which amalgamated with Spain-based fellow Mobico business Alsa in January, is not part of the transaction.
 

londonbridge

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436 is potentially to be chopped shortly too with no replacement which will end the night service to the NE. 598 at capacity most nights but only serves Darlington, Durham & Newcastle.
Yes. They seem to have combined the overnight London to Newcastle and London to Sunderland services. There was a 22:00 to Newcastle and a 23:00 to Sunderland, the latter called at, among others, Doncaster, York, Middlesbrough, Stockton and Hartlepool and would reach Sunderland shortly after 06:00am. Now they’ve been combined to 22:00 calling at Golders Green, Milton Keynes, Middlesbrough, Sunderland (04:35) and Newcastle at 05.00.
 

route101

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Yes. They seem to have combined the overnight London to Newcastle and London to Sunderland services. There was a 22:00 to Newcastle and a 23:00 to Sunderland, the latter called at, among others, Doncaster, York, Middlesbrough, Stockton and Hartlepool and would reach Sunderland shortly after 06:00am. Now they’ve been combined to 22:00 calling at Golders Green, Milton Keynes, Middlesbrough, Sunderland (04:35) and Newcastle at 05.00.
I have noticed that with NX, they will combine services. Edinburgh and Glasgow have a joint service to London overnight. During the festival it must be busy, megabus capacity was never really replaced.
 

JonathanH

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Yes. They seem to have combined the overnight London to Newcastle and London to Sunderland services. There was a 22:00 to Newcastle and a 23:00 to Sunderland, the latter called at, among others, Doncaster, York, Middlesbrough, Stockton and Hartlepool and would reach Sunderland shortly after 06:00am. Now they’ve been combined to 22:00 calling at Golders Green, Milton Keynes, Middlesbrough, Sunderland (04:35) and Newcastle at 05.00.
Have they not also combined it with the overnight coach to Scotland as well - 598 London to Edinburgh now, instead of 435/436/594, and the stops at Doncaster, York, Stockton, Darlington, Durham, Hartlepool, South Shields, Whitley Bay, Ashington, Morpeth, Alnwick, Berwick and others all gone.
 
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route101

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Have they not also combined it with the overnight coach to Scotland as well - 598 London to Edinburgh now, instead of 435/436/594, and the stops at Doncaster, York, Stockton, Darlington, Durham, Hartlepool, South Shields, Whitley Bay, Ashington, Morpeth, Alnwick, Berwick and others all gone.
Alnwick (Outskirts) and Berwick remain stops on the daytime 591. The 598 was extended when the 594 was pulled and the 595 combined with Glasgow.
 

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