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Can I upgrade a thameslink only ticket to any permitted?

ianBR

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I travel from Preston Park to Gatwick using a Thameslink Brighton-Gatwick return ticket.

Frequently on my return trip there's a painful period where the 15 past thameslink is cancelled and I often face a 30 minute wait for the next Thameslink service.
In those scenarios, can I pay an excess and travel on a southern/gatwick express service instead?

How would I do that? There is no longer any ticket office at Gatwick and the ticket machines won't handle that.

Would the conductor sell me an excess?

What would be the scenario if I encounter an awkward RPI? I'm aware of all the discussion of it being the same operating company / the now cancelled class action lawsuit etc. In my scenario I'm not looking to be awkward I just want to get home!!


It would be nice if Govia could have a customer friendly policy of allowing people to get the next Govia service when their train is cancelled.
 
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AlterEgo

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You cannot excess away a TOC restriction. You could however refund the ticket if it is entirely unused, owing to the disruption, and buy a new one. Note that this will only be worthwhile on the outward leg when the ticket is wholly unused.
 

sot

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Can one not avail oneself of the DFTO allowance whereby you can travel on any other dfto operator if your service is cancelled?
 

Jan Mayen

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Gatwick Airport ticket office. Whilst there is no longer an office in the usual sense, there are people who can sell tickets which aren't sold by the Ticket Machines. They will be at the desk to left of the TVMs.
 

Watershed

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Even if we said for a moment that "Thameslink only" means you can only take Thameslink branded services (this is doubtful legally), there is automatic cross-DfTO ticket acceptance in the event of cancellations. So you can use any DfTO TOC's services, meaning no excess is needed.
 

sot

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@ianBR it is highly likely that this other prospective service you wish to catch will be within the 2hr before and 2hr after window that is allowed.

it is a shame that this is not easily obtained or seen for the general public such that any staff who may have missed the memo could be reminded/shown easily.
 

ianBR

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Is there a published policy or website link that shows you can use the next DfTO service if your train is cancelled?

That solves all my problems. I've wasted so much time standing on the platform at gatwick unnecessarily if that is the case!
 

speedy1

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Is there a published policy or website link that shows you can use the next DfTO service if your train is cancelled?

That solves all my problems. I've wasted so much time standing on the platform at gatwick unnecessarily if that is the case!

If your train has been cancelled and you still want to travel, you can use any publicly owned operator’s service via any reasonable route at no extra cost to complete your journey, up to two hours before or two hours after the cancelled service.

For example:

  • If you are in Havant or Hastings travelling to London with a ticket routed ‘via Haywards Heath’ and your intended train is cancelled, you can use your ticket on any Southern, South Western Railway or Southeastern service via any reasonable route within two hours of your intended train to complete your journey.
  • If you are in Brighton or Cambridge and travelling to London with a ‘Thameslink Only’ or ‘Greater Anglia Only’ ticket and your intended train is cancelled, you can use your ticket on any Thameslink, Southern, Gatwick Express, Great Northern or Greater Anglia service via any reasonable route within two hours of your intended train to complete your journey.
The publicly owned operators in this area are: Southern, Thameslink, Gatwick Express, Great Northern, South Western Railway, Southeastern, London North Eastern Railway, Greater Anglia, C2C and London Northwestern
 

ianBR

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Great thanks.

Why don't they include that in the automated announcements anytime a train is cancelled. Or at least have it on posters around the stations?
 

speedy1

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Great thanks.

Why don't they include that in the automated announcements anytime a train is cancelled. Or at least have it on posters around the stations?
Your original post is part of the answer - I assume they are not unhappy about people buying new tickets/excessing when they don't need to.

The railway is an adversory in some respects - it often pays to do your own research. 8-)
 

Sealink

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I travel from Preston Park to Gatwick using a Thameslink Brighton-Gatwick return ticket.

Frequently on my return trip there's a painful period where the 15 past thameslink is cancelled and I often face a 30 minute wait for the next Thameslink service.

Don't forget Delay Repay kicks in after 15 minutes :D
 

rmHawk765

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Even if we said for a moment that "Thameslink only" means you can only take Thameslink branded services (this is doubtful legally)
Is this even enforceable by a PFN? It seems like it'd be easy to appeal.

Why don't they include that in the automated announcements anytime a train is cancelled. Or at least have it on posters around the stations?
Because money. The DafT is very scummy and they are probably also the reason why your Thameslink train was cancelled as GTR has no money to improve their terrible crewing arrangements which are the cause of most cancellations on Thameslink & Great Northern.

Don't forget Delay Repay kicks in after 15 minutes :D
On GTR, yes, but not on all operators.
 

yorkie

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I travel from Preston Park to Gatwick using a Thameslink Brighton-Gatwick return ticket.

Frequently on my return trip there's a painful period where the 15 past thameslink is cancelled and I often face a 30 minute wait for the next Thameslink service.
In those scenarios, can I pay an excess and travel on a southern/gatwick express service instead?

How would I do that? There is no longer any ticket office at Gatwick and the ticket machines won't handle that.

Would the conductor sell me an excess?

What would be the scenario if I encounter an awkward RPI? I'm aware of all the discussion of it being the same operating company / the now cancelled class action lawsuit etc. In my scenario I'm not looking to be awkward I just want to get home!!


It would be nice if Govia could have a customer friendly policy of allowing people to get the next Govia service when their train is cancelled.
There is only one TOC on this route, namely GTR. You are already valid on all of that TOCs services, as described in previous threads. Govia no longer operate GTR; it's now Greater Thameslink Railway and run by the DfT.

Notwithstanding the fact your ticket is already valid on all trains operated by GTR along the route - which I understand some GTR staff will erroneously and unlawfully dispute - if a train is cancelled on any DfT TOC, you are automatically allowed to take the next train operated by another DfT TOC.

So even if the GTR staff on board a service they operate branded "Southern" are denying that the train is operated by GTR, even if they were a different operator, they'd not be permitted to charge you any additional fare, on the basis that even other DfT TOC trains can be caught in the event of cancellations.

== Doublepost prevention - post automatically merged: ==

I really hope they don't X/S away a TOC restriction
There's no TOC restriction to excess away in this case; no other TOC operates this route.
Can one not avail oneself of the DFTO allowance whereby you can travel on any other dfto operator if your service is cancelled?
Exactly; anyone working for GTR who is claiming to work for a fictitious "Southern" TOC that doesn't exist would have to lie even further, and pretend that the imaginary "Southern" TOC is under the control of some imaginary owning entity other than the DfT.
 
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ianBR

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So if my ticket is actually valid on Southern and I decide to chance it on a day when there hasn't been a cancellation what's the impact.

Worst case would I receive a PF that I'd then need to appeal on the basis its the same TOC. Is it still the view that all such appeals would be successful now Govia is no longer facing the class action lawsuit?
 

yorkie

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So if my ticket is actually valid on Southern and I decide to chance it on a day when there hasn't been a cancellation what's the impact.

Worst case would I receive a PF that I'd then need to appeal on the basis its the same TOC. Is it still the view that all such appeals would be successful now Govia is no longer facing the class action lawsuit?
The position hasn't changed.

GTR/DfT's position was - and I believe still is - along the lines that Southern, despite not being a TOC, is in fact a "TOC for the purpose of ticketing" (!) and that GTR is an "umbrella company" (!) consisting of non-companies that exist as if they were companies for the purpose of making people pay more for certain journeys. It doesn't wash.

Over the years, the weasel words have changed slightly, so their current argument may be slightly different to that.

A penalty fare cannot legitimately be issued for being on the wrong brand, so any PF can be appealed on that basis. I can't promise success, but I'd certainly help in any way I can.

I've not heard of any Penalty Fares recently, but there used to be loads back when Southern (which was then a separate company) took over Gatwick Express brand from the previously dedicated company, before it all became GTR:

For those who haven't been keeping up on the SN/GX threads... back in January I approached gateline staff at Victoria and asked if a Southern Only Off Peak Day Return was good for the Gatwick Express, and was sold a "Southern Std Su" upgrade ticket, pictured on the right here:
http://www.railforums.co.uk/attachment.php?attachmentid=10104&d=1328977770

Mid-February I wrote to Southern requesting a refund having since learned that Southern and Gatwick Express are not seperate companies, and therefore the Southern Only ticket should have been allowed because it is a breack of NRCoC 10 to restrict a ticket by anything other than company or route.

Yesterday I received a letter from Southern stating that a member of the Refunds team will contact me by telephone to obtain my card details in order to process the refund.

Prior to 2008ish, there used to be three companies along the route; that reduced to two and is now just one.

And yet we still have fares restricted by brand, despite being told that fares "harmonisation" would happen back in 2014.

The old Southern company back in 2008 created a propaganda video promising nothing would change:
Soon after, it seems they reviewed every claim made in the video and ensured every single one was broken in the maximum way possible :lol:

By the way, GTR argue that if the fares were harmonised they would have to increase, however they tried that with Redhill, and the matter became such a political point, that GTR were forced to reduce the fares. This became known as the "Redhill Hump" and was a well-deserved defeat for GTR.

The cheaper fares cannot be abolished as it would be political suicide for any Government to do this, but the Government isn't prepared to stop charging premium fares from people who are prepared to pay for it. They threw many £millions of taxpayers money to make the legal case against them become so expensive to maintain, that once other issues occurred (e.g. the death of the class rep, incompetent economists making mistakes, etc), it all just mounted up to the extent it was no longer viable.
 
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sot

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There is still the GatEx
SN and TL supplements in the system last time I looked, but all of the above means that it is a none issue entirely.
 

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