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TfW - Unable to collect ticket before travel

sabanda

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Travelling from Penyffordd to Liverpool Central tomorrow and I (stupidly!) booked a ticket via Avanti without noticing that this is only fulfillable as a ToD - and PNF does not have any ticket machines. I’m happy to write the expense off and buy a new ticket on the train, but first wanted to check whether it would be possible for the guard to print my tickets on board?

Unclear as to how this will work with Merseyrail, too, as it will be my first time travelling with them.
 
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Watershed

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As PNF doesn't have any ticket machines, you can board the train without a ticket - and worst case you just have to buy a ticket to Bidston. There's no penalty for buying onboard in that scenario, for obvious reasons.

I think there's a fair chance that the guard might let you travel to Bidston to collect your ticket there at the ticket office, if they can't print it out. I would mention it to them before/when boarding - they will tend to be towards the rear of the train.
 

sabanda

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Many thanks. I assume it will be possible to collect the tickets at Bidston either way?

Kicking myself as I usually do more research. I think I was just complacent as I did travel along most of this line (with e-tickets) last summer!
 

Watershed

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Many thanks. I assume it will be possible to collect the tickets at Bidston either way?

Kicking myself as I usually do more research. I think I was just complacent as I did travel along most of this line (with e-tickets) last summer!
Yes, tickets aren't restricted to being picked up at a specific station. Any station with collection facilities can be used. Most Merseyrail stations (including Bidston) don't have ticket machines where you can collect tickets, instead you have to use the ticket office. It's very old fashioned!

eTickets are available for journeys within the TfW network but because this journey involves Merseyrail, they veto the availability of eTickets so you only get paper tickets as an option.
 

sabanda

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Yes, tickets aren't restricted to being picked up at a specific station. Any station with collection facilities can be used. Most Merseyrail stations (including Bidston) don't have ticket machines where you can collect tickets, instead you have to use the ticket office. It's very old fashioned!

eTickets are available for journeys within the TfW network but because this journey involves Merseyrail, they veto the availability of eTickets so you only get paper tickets as an option.
Thank you - very much appreciated!
 

Belperpete

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Yes, tickets aren't restricted to being picked up at a specific station. Any station with collection facilities can be used. Most Merseyrail stations (including Bidston) don't have ticket machines where you can collect tickets, instead you have to use the ticket office. It's very old fashioned!

eTickets are available for journeys within the TfW network but because this journey involves Merseyrail, they veto the availability of eTickets so you only get paper tickets as an option.
What do you mean by "paper tickets"? TfW guards are capable of printing paper roll tickets, but not CCST. They can print tickets that have already been bought, using the collection reference, but obviously not those that have to be issued as CCST. Would they be able to print the OP's ticket as a paper roll ticket?

I note that most journeys only seem to have a fairly short connection at Bidston. Will the OP have time to collect the ticket there, if it involves going to the booking office, without missing the connection? Are there barriers there?

I regularly have a similar problem travelling from the Cambrian Coast to South London stations, as none of the stations near me have ticket issuing facilities. I was advised that I was allowed to travel without a ticket to the first station where I could buy the ticket without interrupting the journey. However, I imagine that Merseyrail could take exception to someone travelling without a ticket.
 

Watershed

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What do you mean by "paper tickets"? TfW guards are capable of printing paper roll tickets, but not CCST. They can print tickets that have already been bought, using the collection reference, but obviously not those that have to be issued as CCST. Would they be able to print the OP's ticket as a paper roll ticket?
That's a fair question; CCST and PRT are separately enabled fulfillment methods and I'm not sure whether Merseyrail veto PRT too (since it is effectively a printed eTicket), or just actual eTickets. If they veto PRT then that would prevent the tickets from being collected from the guard.

I note that most journeys only seem to have a fairly short connection at Bidston.
Trains from Bidston to Liverpool are every 15 minutes for most of the day so it's hardly the end of the world if you end up taking the next one. Admittedly more of an issue in the evening or on Sundays when it's only every 30 minutes.

Will the OP have time to collect the ticket there, if it involves going to the booking office, without missing the connection?
Probably yes, but there are no guarantees.

Are there barriers there?
No and the ticket office is on the island platform if I remember correctly.

I regularly have a similar problem travelling from the Cambrian Coast to South London stations, as none of the stations near me have ticket issuing facilities. I was advised that I was allowed to travel without a ticket to the first station where I could buy the ticket without interrupting the journey. However, I imagine that Merseyrail could take exception to someone travelling without a ticket.
If there are no ticketing facilities available at the station where the journey is started, you are entitled to board the train without a ticket. That extends to subsequent connecting services if there was no opportunity to buy a ticket on the train (e.g. the guard did not come through) and insufficient time when changing trains. If the guard does come through but can't print your ToD booking you would still need to buy a new ticket, is the issue.

However I agree that it would be better to collect the ticket before reaching Liverpool, to avoid any potential difficulties at the barriers. We have seen plenty of Merseyrail Penalty Fares be issued for not collecting a ticket bought via ToD, and based on the industry's notoriously poor track record you cannot necessarily expect their RPIs to work to the above rule.
 

sabanda

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The guard was able to print my ticket immediately after boarding, with no issues whatsoever. Many thanks all.
 

Djgr

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The guard was able to print my ticket immediately after boarding, with no issues whatsoever. Many thanks all.
The staff on the Borderlands tend to be helpful.

For future reference there is a ticket machine at Shotton. Whilst Merseyrail ticket machines tend to be only at barriered stations, there is one at Birkenhead North (on the park and ride side).
 

Fawkes Cat

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Whilst Merseyrail ticket machines tend to be only at barriered stations, there is one at Birkenhead North (on the park and ride side).
But I think Merseyrail machines don't do ToD?
 

Djgr

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But I think Merseyrail machines don't do ToD?
They do. And I have tested the Birkenhead North machine with a ToD starting in Cardiff and ending in Worcester.
 

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Djgr

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You (or at least I) learn something every day. Thanks.
whether this is publicised is another matter...

== Doublepost prevention - post automatically merged: ==

Was the ticket accepted on Merseyrail without any issues?
If I chip in here:

As almost all stations on the Borderlands are unstaffed and without ticket machines, the normal method of buying tickets is from the conductor (although PAYG has recently been introduced for certain journeys)

They will issue paper tickets to another Borderlands station, to Liverpool or even to Inverness.

There has never been any issue of paper tickets issued by TfW not being accepted on Merseyrail.
 
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gray1404

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I know you can collect tickets using a collection reference number at all Merseyrail booking offices now. It was also possible at the ticket machines at their unmanned stations such as Bache. Have the extended this now to all their stations that have a ticket machine, including those with a ticket office?

I find most train companies may ask you to try the ticket vending machine when you ask at a booking office. Merseyrail however is the exception to this. Unless I would have to wait to be served, I would much prefer my tickets be printed off by a person at a booking office. It takes away the possibility of any printing and dispensing issues at the machine.
 

Djgr

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I know you can collect tickets using a collection reference number at all Merseyrail booking offices now. It was also possible at the ticket machines at their unmanned stations such as Bache. Have the extended this now to all their stations that have a ticket machine, including those with a ticket office?

I find most train companies may ask you to try the ticket vending machine when you ask at a booking office. Merseyrail however is the exception to this. Unless I would have to wait to be served, I would much prefer my tickets be printed off by a person at a booking office. It takes away the possibility of any printing and dispensing issues at the machine.
Yes they have (See picture above). To my knowledge Merseyrail stations with a ticket office and a ticket machine are: All Central Liverpool stations, Hamilton Square, Birkenhead North, Southport and Liverpool South Parkway
 

Fawkes Cat

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Yes they have (See picture above). To my knowledge Merseyrail stations with a ticket office and a ticket machine are: All Central Liverpool stations, Hamilton Square, Birkenhead North, Southport and Liverpool South Parkway
Also Waterloo. And the South Parkway machine is a Northern unit (and so always allowed collection)
 

Bletchleyite

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Yes they have (See picture above). To my knowledge Merseyrail stations with a ticket office and a ticket machine are: All Central Liverpool stations, Hamilton Square, Birkenhead North, Southport and Liverpool South Parkway

Ormskirk had both last time I was there, though the TVM didn't offer collection, I directed a very confused new student to the booking office.
 

gray1404

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Formby has a ticket machine. I do not know if you can collect tickets from it. The one at Bache allows collection of tickets.
 

Djgr

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Formby has a ticket machine. I do not know if you can collect tickets from it. The one at Bache allows collection of tickets.
I'm guessing (without proof!) that they all do as a result of a software update.

Certainly my statistical sample of two! (Birkenhead North and Liverpool Central) revealed a 100% ToD facility.
 
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I'm guessing (without proof!) that they all do as a result of a software update.
Certainly the machine at Capenhurst, which used not to do ToD, now says it can do, and the physical machine has not been replaced. I haven't actually used it for ToD however.
 
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