The purchasing flow on buying returns in the app is very poor. After you choose the outbound it shows the single as the "cheapest option" before the return fare(s). If you choose this and then select a return train with another "cheapest" single fare you will be paying 2 anytime singles for your return.
-
Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
ScotRail - New app / website booking engine from 30 July 2026
- Thread starter kkong
- Start date
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
The srt.global domain is registered in Iceland at the address of Withheld for Privacy.
So we're not going to find out who owns it.
aaronspence
Member
Or SRT = ScotRail Trains
Yes, that global TOC which is so legitimate it needs to cloak its identity via a privacy shield and a mailing address in Iceland...
NomadTD15
New Member
The split ticket info is somewhat confusing. Tried Berwick-upon-Tweed to Aberdeen single tomorrow after 10.00. The app offers split tickets on the 10.27 changing at Edinburgh (£29 to Leuchars, then £18 to Aberdeen), but the app initially says £29 Berwick-Edinburgh AND £29 Edinburgh-Leuchars, although by the time you get to the payment stage it correctly shows just the one split.
Attachments
py_megapixel
Established Member
If I open the website of SRT Global it offers me "50% off the first purchase of any service"
I wonder if Scotrail has availed itself of this discount?
I wonder if Scotrail has availed itself of this discount?
superkopite
Member
- Joined
- 14 Jan 2016
- Messages
- 232
Might the "SRT" in the screenshot refer to "ScotRail Trains"
Adam Williams
Established Member
This.
I suspect they just wanted a three letter domain, hence picking a stupid gTLD.
It'll have no direct relation to ScotRail or the entirely unrelated "SRT Global Solutions"
Without going on too much of a tangent, why do you say it's a stupid TLD? I know there were some conflicts because people had been using .global for internal network purposes, but that's really on IANA's head for creating it. It's been around for I think about a decade now; there shouldn't be concerns using it?
You can't do anything smartcard related via the app or website.
"This temporary change may last a number of weeks".
I'll say that the number will be much larger than two.
If you log into your account, there appears to be the option to associate one or more smartcards with your account.
You can fill in the ISRN and give it a nickname, then click "Save", which results - not in it saving - but a message saying "You don't have Smartcard on your account".
Lovely.
Adam Williams
Established Member
I am quite cynical about a lot of the gTLDs! ".global" isn't quite as bad as ".online" so it's got that going for it but broadly I'm not convinced users really understand them and in this instance you end up with a TLD longer than the actual SLD. It very much comes across like "this is the only TLD that had "srt" free in it).
In this case I suspect it's a bit of an error for this domain to have ended up public facing. Very much like the code is, `What tickets can't I buy on {currentdomain}?` and somehow the user has been sent to a page on that domain by accident. I don't see an issue with them for internal purposes at least, and don't really believe ScotRail want people to be ending up browsing railui-web-scotrail.prod.srt.global!
I suspect this is very much the case. But then who knows what the future of the web brings, and owning srt.global might actually be a solid investment as well as a way of keeping short FQDNs!
After all, if they keep this farce up, they might have to sell the domain to cover their losses
I've written to Scotrail to ask how I go about renewing my Club 50. I'm sure they'll have considered this and there will be an easy answer, especially for a product that targets people based on their age.
Someone had asked same on X
ScotRail (@ScotRail) on X
@68ABC Hi Candy, I've looked into this and you can renew by calling our Smartcard team on 0344 811 0141 option 4. Lines are open 0700 to 2200, seven days a week. ^Paul
MadCommuter
Member
- Joined
- 4 Oct 2010
- Messages
- 733
Another issue someone on X queried was annual tickets. They only work on the old app until October. After that, the ticket won't work at all and you have to get a refund and buy a new one on the new app - but wouldn't that be more expensive after the annual price increase? What an absolute shambles.
Highlander1
Member
There hasn't been an annual price increase
MadCommuter
Member
- Joined
- 4 Oct 2010
- Messages
- 733
Ah that's not so bad then but still an inconvenience for those affected
Highlander1
Member
Absolutely
How is the refund going to be calculated? Also what about anyone who has an annual ticket expiring on 27/02/2027, deliberately timed so the next year's can be purchased on 28/02/2027 thus beating the next price increase?
superkopite
Member
- Joined
- 14 Jan 2016
- Messages
- 232
I think the other question is what do you do after the refund but still need an annual season. You've been refunded for the remaining validity, but now you need to find the money to buy the rest of the annual season.
Anyone wanting a season would be better off with a Smartcard, albeit they may currently be difficult/impossible to obtain and tickets must be purchased at a machine or ticket office. A valid Smartcard season will also give you 1/3 discount on off peak fares.
Wallsendmag
Established Member
Edinburgh Travel Centre will sell any ScotRail season on a Smartcard
A follow-up article has appeared on BBC News.
Those quotes are doing some heavy lifting.
Most of the "initial issues" have certainly not been resolved, as anyone following ScotRail's X account, or reading the ongoing extremely negative reviews on the Google and Apple stores can see for themselves.
Many people are buying tickets, no doubt. She didn't mention that lots of those people then couldn't activate those tickets, or they simply disappeared from their account.
The likes of myself and others "using the app to plan journeys" (i.e. to see how ludicrous some of the results are) must be accounting for a chunk of the "large number" of users.
Those quotes are doing some heavy lifting.
Most of the "initial issues" have certainly not been resolved, as anyone following ScotRail's X account, or reading the ongoing extremely negative reviews on the Google and Apple stores can see for themselves.
Many people are buying tickets, no doubt. She didn't mention that lots of those people then couldn't activate those tickets, or they simply disappeared from their account.
The likes of myself and others "using the app to plan journeys" (i.e. to see how ludicrous some of the results are) must be accounting for a chunk of the "large number" of users.
aaronspence
Member
Rediculous comments isnt it.. as is this one:
I wouldn't expect the type of problems we are still seeing with any train app launch... Pathetic. Its very basic stuff, like tickets not appearing once paid for.
They are still living in denial. It's disappointing to see but it's another failure on top of a lot of others. They'll lose a fortune from this, as they'll have lost scores of people to alternative services where they don't get the sale commission, the only ones truly stuck with it are where the tickets aren't sold elsewhere e.g. Flexipass.
Thankfully I don't use them enough to be bound by that.
I wonder if ticket office/machine sales in Scotland are up since the new app came out? Would be interesting to see how many people are reverting to smartcard/paper due to this (especially for things like seasons/flexipass where buying from another online retailer is harder/impossible)...
Busman652004
Member
I've certainly rediscovered ticket machines. So straightforward, you don't have to key in your payment details every time and the tickets work in both directions.
Tonight I use the ticket office at Queen Street where they have been dealing with app issues all day as were the barrier staff. Totally wrong that they are being put in this position.
MadCommuter
Member
- Joined
- 4 Oct 2010
- Messages
- 733
I've been recommending the Northern app to people in work and also a couple of people at my local station who were having issues with the app. Most people are oblivious that you can buy from another retailer though. But those that have switched, I doubt they will return to the ScotRail app.