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Keygo on Southern journey history on android phone.

BingBong50

BingBong50

Member
Joined
17 Jan 2014
Messages
135
Location
Coulsdon
Is any one else experiencing this issue when viewing keygo journey history through the Southern app on android. As per the screenshot it is only showing tap in and outs but with duplication. Looking via the Southern website is correct and shows station names and the relevant fare charged.
 

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Edvid

Established Member
Joined
7 Feb 2008
Messages
2,473
I'm seeing the same thing on my Thameslink app. It clearly needs fixing but there are a couple of positives that I hope they retain:

* My viewable Key Smartcard tap history (of sorts) is now 4+ years long, compared to 8 weeks on the website
* I can now see taps that I made today
 
T

themeone

Member
Joined
17 Feb 2011
Messages
284
I have the same thing but as I've only just started using KeyGo I thought it was normal. The proper journey history is showing up on the website though, so it must be an app issue.
 
Haywain

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
24,499
I have much the same but it only goes back 15 months. Lots of duplication of touches, with the start of each day seeming to start with a touch out!
 
BingBong50

BingBong50

Member
Joined
17 Jan 2014
Messages
135
Location
Coulsdon
I have advised GTR via the online form. It would be nice even when they correct it if you could still see the current day taps though.
 
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