I don't know where I am or where I'm going!
I'm at Market Place, there's a bus coming from Bus Station that is going to Market Place, and another bus that is going to Bus Station.
It would be more helpful to know that I'm at
Guisborough Market Place, the next bus has come from
Middlesbrough Bus Station and is going to
Loftus Market Place, and the bus after that is going to
Whitby Bus Station. I know some of this is down to how different operators code the information, but it needs a better way than this to interpret it!
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The "search by name" function is not great. If I type in "Whitby", it gives me a couple of stops around Whitby for places like the Abbey or Golf Club, and then a load of streets called "Whitby <something>" is towns and villages the length and breadth of the country, but no "Whitby Bus Station" or however it is entered in the system. Putting in a comma breaks the search even if what you have typed is the exact name of the entry, eg "Piccadilly, York", as soon as that comma goes in it just gives up. And because the list only gives the first 30 entries it finds and doesn't accept NAPTAN codes, there will be a
lot of stops that it is quite simply impossible to bring up in the search box.
So, first suggestion for the text search is to look at the town name first and then the local name. If I type in "Whitby", give me stops in Whitby first, not stops on streets called "Whitby Avenue". If I want "Whitby Avenue" and "Whitby" comes up first then I can keep typing. If I want Whitby and "Whitby Avenue" comes up first, I can't type less.
Second suggestion is to fix whatever is going wrong with commas, so that if someone types in the exact name of a stop then it finds it.
Third suggestion is to try to find a way to put the main departure point for a town/city at the top. It might be as simple as prioritising any stops where the local name is Bus Station, Railway Station, High Street or Market Place, if there is no smarter way to determine which the main stops are – sure, that won't work for every town, but it will cover most of them.
Fourth suggestion is that having to look at individual stops instead of a cluster is unhelpful – it makes it more difficult for people to be sure they're looking at the right stop for the route and direction they want, especially if they have options for routes they can take from multiple stops nearby. Being able to see departures from all stops in a cluster as an option would be good.