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Lumo no longer providing customer service for West Coast services on Twitter?

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800001

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GoneSouth said:
So I need Twitter / X account to find out that vital piece of information. I shouldn’t have to do that. The information should be sent as a notification from their app where you bought your ticket. I was going to say I hope that will change with GBR, but I then realised it’s open access and GBR couldn’t care less about them apart from when they get in the way on the tracks.

As for running an intercity train with no toilet facilities (yes, a brand new one), what a disgrace. We’re certainly hurtling to the bottom when it comes to service. Did they have a loo break at Crewe?
Click to expand...
It's not a brand new train. It's an ex EMR 222.
 
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matt

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As Lumo are still providing updates on the West Coast route on their x/twitter feed we'll bring this thread to a close
 
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