Delay Repay: need advice and train running information for 9th July

Hope someone can help. I've just had a claim rejected for Delay Repay by GWR, I think erroneously.

I had intended to travel on the 9th July on the 11am service from Oxford to London - this was cancelled, and so I got the 11.32 instead, which was a few minutes delayed. GWR say the delay was under 15 minutes (I assume because they're looking at the delay to the 11.32, not including the cancelled 11am).

Is there a way of confirming what actually ran? Realtimetrains doesn't go back that far.

And if they did cancel the 11am (I believe on the morning, not the day before), shouldn't that be included in the delay?

It's not much money but I do care about the principle....

The 11:00 shows up as a CAN (cancelled), which implies it was cancelled in advance rather than just before, but I don't know how this affects delay repay. It definitely confirms the 11:00 didn't run though.

When you made your claim, which train did you select? You should choose the one you intended to use (the 11am train). If it doesn't show up you may need to enter the times manually.
Realtime Trains does go up to 1 month of previous data if you make a free account (and further back is available with a subscription).

MatthewE707 said:

The 11:00 shows up as a CAN (cancelled), which implies it was cancelled in advance rather than just before, but I don't know how this affects delay repay. It definitely confirms the 11:00 didn't run though.

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As long as the ticket was purchased before the train was cancelled, the delay repay is valid based on that time (even better if the ticket states that train).

I had to put 11am in by hand, as it wasn’t offered as an option.