• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Is there a delay in Crosscountry Delay Repay claims being investigated?

M

Mark J

Member
Joined
12 May 2018
Messages
650
I've currently got a delay repay claim with XC that was submitted on 21st June - and is still waiting to be looked at.

I thought there was supposed to be a maximum 10 day turnaround for delay repay claims.

Is anyone else having the same issue?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

B

Benjwri

Established Member
Joined
16 Jan 2022
Messages
3,265
Location
Bath
The aim is 10 days but the maximum is 20. CrossCountry were slow last time I used them but not over 20 days. Might be worth a follow up to their customer support by now.
 
E

Edvid

Established Member
Joined
7 Feb 2008
Messages
2,472
Haywain said:
20 days or 20 working days?
Click to expand...
The former.

www.crosscountrytrains.co.uk

Our Full Passenger Charter | CrossCountry | CrossCountry Trains

Read the full details of CrossCountry's passenger charter with details of our commitments to you so you can judge us against our promises.
www.crosscountrytrains.co.uk www.crosscountrytrains.co.uk
In all cases, please make your claim within 28 days of the date of the delay. Valid Delay Repay claims will be resolved within 20 days, once approved it can take a further 10 days for the money to be credited to your account.
Click to expand...
 
Haywain

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
24,480
Benjwri said:
Although having checked the receipt email they claim working days.
Click to expand...
So, they are unclear. In the circumstances I would wait until the 20 working days have passed, which would be at the weekend.
 
D

Dewedin

Member
Joined
8 Jun 2009
Messages
669
I submitted a claim to them on the 30th and was approved just a few days later.
 
You must log in or register to reply here.

Top