Thank you for contacting us regarding your case.
Your account was highlighted due to some tickets either being purchased on board the trains or on arrival at stations. These tickets have been scanned on the barriers just after purchase to exit the barriers. These tickets are not valid. Tickets must be purchased prior to boarding the train to be valid. This flagged your account as possible fraudulent travel.
Upon further investigation, we have come across irregularities with your ticketing purchase history. This is where the tickets may not be reflecting your full journey.
Some examples:
The ticket historic data reflects that your journeys are normally Hatfield to Clacton-on Sea/Colchester. From our analyst process, we have been able to identify "Sandwich" tickets, where the full ticket is not being purchased from the start and to the end of your journey. Therefore, could you please explain the above ticket purchases?
In addition to this, we do not seem to hold any records of your railcard for the below periods:
Could you please send over evidence of your railcard. This could either be from your railcard account or purchase email confirmation clearly showing validity periods.
At this stage we would like to offer you an opportunity to explain these irregularities on your account, and based on your response the decision will be to either offer you the opportunity to repay any funds relating to these journeys (plus our administration fee), (b) to forward your case to our prosecutions department for processing or (c) close your case (if sufficient evidence has been provided and proved).
Your account was highlighted due to some tickets either being purchased on board the trains or on arrival at stations. These tickets have been scanned on the barriers just after purchase to exit the barriers. These tickets are not valid. Tickets must be purchased prior to boarding the train to be valid. This flagged your account as possible fraudulent travel.
Upon further investigation, we have come across irregularities with your ticketing purchase history. This is where the tickets may not be reflecting your full journey.
Some examples:
| Colchester | Colchester Town | 26/06/2026 |
| Hatfield (Herts) | Welwyn Garden City | 26/06/2026 |
| Welwyn North | Hatfield (Herts) | 26/06/2026 |
| Colchester Town | Colchester | 25/06/2026 |
| London Liverpool Street | Stratford (London) | 24/06/2026 |
| Colchester Town | Colchester | 24/06/2026 |
| Colchester or Colchester Town | Clacton-on-Sea | 20/06/2026 |
| Welham Green | Hatfield (Herts) | 20/06/2026 |
| Colchester Town | Colchester | 19/06/2026 |
| Clacton-on-Sea | Colchester or Colchester Town | 19/06/2026 |
| Brookmans Park | Hatfield (Herts) | 19/06/2026 |
| Hatfield (Herts) | Welham Green | 12/06/2026 |
| Colchester or Colchester Town | Clacton-on-Sea | 12/06/2026 |
| Hatfield (Herts) | Welham Green | 11/06/2026 |
| Colchester or Colchester Town | Clacton-on-Sea | 11/06/2026 |
| Hatfield (Herts) | Welham Green | 08/06/2026 |
| Hythe (Essex) | Colchester or Colchester Town | 08/06/2026 |
| Colchester Town | Colchester | 08/06/2026 |
The ticket historic data reflects that your journeys are normally Hatfield to Clacton-on Sea/Colchester. From our analyst process, we have been able to identify "Sandwich" tickets, where the full ticket is not being purchased from the start and to the end of your journey. Therefore, could you please explain the above ticket purchases?
In addition to this, we do not seem to hold any records of your railcard for the below periods:
| Period | |
| 16-25 Railcard | 08/05/2026 - 26/06/2026 |
Could you please send over evidence of your railcard. This could either be from your railcard account or purchase email confirmation clearly showing validity periods.
At this stage we would like to offer you an opportunity to explain these irregularities on your account, and based on your response the decision will be to either offer you the opportunity to repay any funds relating to these journeys (plus our administration fee), (b) to forward your case to our prosecutions department for processing or (c) close your case (if sufficient evidence has been provided and proved).
