TheManOnThe172
Member
- Joined
- 1 Aug 2014
- Messages
- 438
EMR have cancelled 27 MML trains today (Tue 7 July) - but you might easily miss this.
At the time of writing (0745 on the day), both the 1400 and 1600 Sheffield-London are showing as running on RTT. But as Cancelled on National Rail. I appreciate that they use different feeds, but how useful is RTT or any other service that uses a feed showing cancelled trains for the same day as still running?
And EMR aren't exactly shouting about the cancellations. On their front page, the banner in orange is about severe weather. If you presume this is the most important thing they need to tell you and click through, this takes you to a page that advises you on hydration etc before offering (at the very bottom of the page) a heading marked "Tuesday 7th July - Check before you travel" - and it is only when you click on this that you are let into the secret of the cancelled services - attributed to stock shortage and not hot weather. (If you ignore the orange banner on the front page and press "Check Service updates", you do find the information more quickly - but many will expect the screaming banner to lead you quickly to the most important info).
How many levels of searching, and how many different sources do passengers need to use in order to be reasonably sure that they know whether their train will run or not?
At the time of writing (0745 on the day), both the 1400 and 1600 Sheffield-London are showing as running on RTT. But as Cancelled on National Rail. I appreciate that they use different feeds, but how useful is RTT or any other service that uses a feed showing cancelled trains for the same day as still running?
And EMR aren't exactly shouting about the cancellations. On their front page, the banner in orange is about severe weather. If you presume this is the most important thing they need to tell you and click through, this takes you to a page that advises you on hydration etc before offering (at the very bottom of the page) a heading marked "Tuesday 7th July - Check before you travel" - and it is only when you click on this that you are let into the secret of the cancelled services - attributed to stock shortage and not hot weather. (If you ignore the orange banner on the front page and press "Check Service updates", you do find the information more quickly - but many will expect the screaming banner to lead you quickly to the most important info).
How many levels of searching, and how many different sources do passengers need to use in order to be reasonably sure that they know whether their train will run or not?
