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Cross-country overcrowding: what could be done?

Tetchytyke

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XC have already abolished first class on their regional Birmingham-Stansted and Nottingham-Cardiff services.
And completely pointless that was too, given the first class cabin on a 170 had 9 seats. The change has added a whole 3 seats to the train- seats that were lost elsewhere due to changes to the wheelchair bay.

First class carriages on the Voyagers is rarely empty, certainly when I've used it out of Birmingham on my various Britrail passes nearly every seat has been taken. Abolishing first class and moving to 2+2 would only add 15 seats.
 
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brad465

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XC have already abolished first class on their regional Birmingham-Stansted and Nottingham-Cardiff services. The fares freeze shows the Government knows that the move to full public ownership of Government controlled passenger train services has created an expectation of more affordable fares.

The current public subsidy for the railway is around twelve billion pounds a year and only Avanti and Greater Anglia have an operational surplus. This public expectation of more affordable fares can only be delivered by greatly increasing the number of people paying fares to make journeys by train. To deliver this there needs to be a big increase in the number of seats on XC services and the overcrowding problem must be solved. A policy of seeking to use first class fare revenue to subsidise standard class fares will not work, especially as it inevitably reduces the number of standard class seats. The same space can be used for a far greater number of standard class seats which can be taken by a far greater number of passengers paying standard class fares.
Funny how those two operators both have invested in new fleets in recent years. What would be interesting to see is how much those new fleets added in ticket revenue going forward, especially Greater Anglia, given it replaced its entire fleet in the last decade. I'm surprised Southeastern and LNER are not cited though, as they are both very in demand operators, and LNER in particular runs lucrative routes with relatively new stock (and getting more with the 897s).

If new fleets in recent years have brought about increased revenue compared to what they replaced, then XC could easily be the TOC with the most potential from a new fleet-driven capacity increase, when factoring in the high running costs and relatively low capacity of Voyagers, the suppressed demand high fares and low capacity cause and, bar a few remote extensions, operate almost exclusively along busy rail corridors.
 

Killingworth

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The current public subsidy for the railway is around twelve billion pounds a year and only Avanti and Greater Anglia have an operational surplus. This public expectation of more affordable fares can only be delivered by greatly increasing the number of people paying fares to make journeys by train. To deliver this there needs to be a big increase in the number of seats on XC services and the overcrowding problem must be solved. A policy of seeking to use first class fare revenue to subsidise standard class fares will not work, especially as it inevitably reduces the number of standard class seats. The same space can be used for a far greater number of standard class seats which can be taken by a far greater number of passengers paying standard class fares.
I'm not sure that that's necessarily true. I book standard class if I'm certain of getting a seat for my entire XC journey. If not I'll bite the bullet and consider first be that at full price or discounted through Seatfrog. On busy trains it may not be possible to get a first class seat at all. On less busy ones first may be busier than standard if the discount isn't too great. That seems a good use of space to maximise income.

I don't see far greater numbers being deprived of the space. A few certainly. But this diverts our attention from getting more carriages for all of us. New ones like Avanti and Greater Anglia will need planning and ordering fairly soon for service from about 2035-40. In the meantime DfT must agree release of those idle ex-Avanti units. Just get it done.
 

yorksrob

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Mk3s and Mk4s are well into "old tat" territory now. New build is appropriate here, even if you only build enough to allow all Voyagers to double up initially.

Indeed someone mentioned a gangwayed 110mph option - perhaps you could order something like that for the services without ECML running and double up Voyagers on the ECML stuff? That would be a TPE like solution - the 397s* and 802s were added to the existing 185 fleet, they didn't replace it.

* These are hopelessly inadequate too - a 7 car unit would work better here too - chance for a follow on?

This is true, but @Tetragon213 is quite justified in wanting adequate new stock to be in place and running before the "old tat" is withdrawn.

One only has to look at the last five years or so of the midland mainline.
 

The Ham

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It would also have platform issues at places like Reading and Newcastle where XC use 5 car bays. Of course this would also affect the standardised 7 or 8 car units people push in these threads…

Reading has plenty of other platforms, and so isn't an issue, with the current services (5 a day) Newcastle might not be an issue and if we're gong for a new fleet a few extra units would facilitate extending to somewhere with suitable turn back capacity (Middlesbrough being a possible option).

It would be a big deal at Newcastle, at least.

May be, but with a new fleet an extra set or two might allow Newcastle to be served but not the end of line.

My own personal thoughts regarding using Mk3/4 coaches (as well as the stored 221s and even the 180s) is based on the (irritatingly on the nose) assumption that the DafT and XC will not open up the purse strings for new trains. I think XC would benefit from bimodes like the 8xx series.

The thing is the cost may actually be less, especially if your start to include the 6 coaches in store (as that will increase the fleet size by 9.6%).

That's enough that if the following unit costs were used:
Current fleet unit cost of 100 - 31,200
+ 6 stored fleet unit cost of 100 - 34,200
Original 5/9 coach fleet unit cost of +10% giving us 110 - 33,440

Now whilst that means that the lease costs are lower than the +6 stored the total costs might also be cheaper than the current fleet (staff costs, fuel costs, maintenance costs) whilst giving a significant capacity uplift allowing for far more passengers to use the services.

As such, and potentially eveb without banking on future passenger growth or very low passenger growth, it may be cost neutral to get new trains and so it's hardly a case of opening the purse strings to get new trains.

Bottom line, all I'm suggesting is that the powers that be willing to ask for the actual costs so that an informed decision can be made.
 

Sporty60

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It didn't affect me but 0900 Lds Ply missed Cheltenham and Bristol Parkway due to overcrowding.
If I'd booked a seat from Cheltenham I would be raging....and worse.
So someone is in my seat and I'm stuffed
 

CaptainHaddock

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It didn't affect me but 0900 Lds Ply missed Cheltenham and Bristol Parkway due to overcrowding.
If I'd booked a seat from Cheltenham I would be raging....and worse.
So someone is in my seat and I'm stuffed
Looking at Real Time Trains it seems the first three XC trains from Leeds today were dinky little 4 car units. Good news; the 1102 ex-Leeds had 9 coaches. Bad news; the rear 5 were locked out of use!
 

Starmill

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It didn't affect me but 0900 Lds Ply missed Cheltenham and Bristol Parkway due to overcrowding.
If I'd booked a seat from Cheltenham I would be raging....and worse.
So someone is in my seat and I'm stuffed
At least with a delay you'd get compensation without a fight. Not that it's reasonable of course.
 

Bayum

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It’s such a shame that the 222s were sent to Scotrail rather than a few to XC.
 

Sporty60

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Airlines get flack for overselling seats but I've never seen a train service show as being sold out.
 

JonathanH

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Airlines get flack for overselling seats but I've never seen a train service show as being sold out.
There are many examples of trains being marked as reservations compulsory and then not being available to book online using a journey planner interface. However, our ticketing structure does not depend on having a reservation when travelling on 'walk up' tickets.

However, this is very much a case of "be careful what you wish for" if there isn't the capacity to provide as many places to travel as there are passengers who want to travel.

There are many train services where standing passengers are expected for passengers making relatively short journeys.
 
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brad465

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It didn't affect me but 0900 Lds Ply missed Cheltenham and Bristol Parkway due to overcrowding.
If I'd booked a seat from Cheltenham I would be raging....and worse.
So someone is in my seat and I'm stuffed
Looking at Real Time Trains it seems the first three XC trains from Leeds today were dinky little 4 car units. Good news; the 1102 ex-Leeds had 9 coaches. Bad news; the rear 5 were locked out of use!
I'm guessing there are staff issues driving this particular issue.

If a future fleet was mostly 7 or 9-car units with a better seat capacity than Voyagers, you'd also address problems like this, as staffing requirements are lower.
 

Snow1964

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There are many train services where standing passengers are expected for passengers making relatively short journeys.
20-30 years ago, standees were not expected to stand for more than 20 minutes even on busy commuter services.

XC nowadays runs some services where standing for over an hour seems to becoming common, due to lack of train length or frequency, and they are not really doing anything about fixing it, no extra stock on order, no extra trains etc.
 
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AndrewE

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I'm guessing there are staff issues driving this particular issue.
we have been told many times in this thread that the staff issues are purely of the management's making, refusing to pay the catering staff in the front unit to be trained (and paid) for some limited safety-critical responsibilities. So they will run one unit out of two empty just to avoid a slightly increased payment to a member of the crew.

If the wider public unable to board their (booked) trains understood this there would be demands for heads on spikes in front of railway stations.
 

JamesT

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20-30 years ago, standees were not expected to stand for more than 20 minutes even on busy commuter services.

XC nowadays runs some services where standing for over an hour seems to becoming common, due to lack of train length or frequency, and they are not really doing anything about fixing it, no extra stock on order, no extra trains etc.
I remember standing on XC services for most of the way between Oxford and Scotland in the early 2000s, it's not a new thing.
 

LowLevel

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we have been told many times in this thread that the staff issues are purely of the management's making, refusing to pay the catering staff in the front unit to be trained (and paid) for some limited safety-critical responsibilities. So they will run one unit out of two empty just to avoid a slightly increased payment to a member of the crew.

If the wider public unable to board their (booked) trains understood this there would be demands for heads on spikes in front of railway stations.
It's been posted on many occasions that it is in large part because the RMT will no longer countenance catering staff undertaking what they consider to be elements of the safety critical role of the guard. The company and caterers were happy enough with the arrangement. Note - I am stating this as what I believe to be the facts of the case, with no personal opinion as to whether this position is justified. Elsewhere for example EMR have agreed to have 2 train managers on 2 x 810, it's been a feature on Eurostar for many years and so on. On the other hand, LNER and GWR operate with 1 TM per train (excluding the very limited GWR 800 operation).
 

Failed Unit

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This may have got covered elsewhere on the thread but to me electrifications is probably the best way. Get the wires up between Basingstoke and Coventry.

When you look at this from north to South, it could make the freight companies happy.

At the Southern end of the route it could help with realising from Turbos (which need replacement).Banbury - Leamington - Coventry are possibly harder to justify.

That said if they announced a scheme tomorrow, it would be looking to help the retirement of the Voyagers rather then any immediate improvement.
 

The Planner

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20-30 years ago, standees were not expected to stand for more than 20 minutes even on busy commuter services.

XC nowadays runs some services where standing for over an hour seems to becoming common, due to lack of train length or frequency, and they are not really doing anything about fixing it, no extra stock on order, no extra trains etc.
You never went on a Portsmouth Liverpool 158 then.
 

stevieinselby

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Airlines get flack for overselling seats but I've never seen a train service show as being sold out.
I've seen LNER services that had all reservable seats taken and so journey planners were not allowing those services to be booked even on an open ticket.
 

Tetragon213

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XC nowadays runs some services where standing for over an hour seems to becoming common, due to lack of train length or frequency, and they are not really doing anything about fixing it, no extra stock on order, no extra trains etc.
My record has been standing all the way from York to Bristol. My feet were in absolute agony by the end of it.

I genuinely think there is a non-zero possibility of lawsuits over XC's unacceptable overcrowding and subsequently forcing pax to twist themselves into pretzel shapes, causing actual bodily harm. Maybe that's what it will take for XC to actually do something...
 

HC1998

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My record has been standing all the way from York to Bristol. My feet were in absolute agony by the end of it.

I genuinely think there is a non-zero possibility of lawsuits over XC's unacceptable overcrowding and subsequently forcing pax to twist themselves into pretzel shapes, causing actual bodily harm. Maybe that's what it will take for XC to actually do something...
My record was Leicester to Cambridge which hurt like hell.

Also for those saying XC won’t order new trains: isn’t it the case that DfT are strong arming and stopping this happening?
 

absolutelymilk

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My record has been standing all the way from York to Bristol. My feet were in absolute agony by the end of it.

I genuinely think there is a non-zero possibility of lawsuits over XC's unacceptable overcrowding and subsequently forcing pax to twist themselves into pretzel shapes, causing actual bodily harm. Maybe that's what it will take for XC to actually do something...
XC have asked for extra 221s, it's the DfT that needs to supply the extra funding though...

CrossCountry makes the case for extra ‘221s’
CrossCountry wants to add an extra eight Class 221s to its fleet.

The operator also explained that whilst some have called for the Class 220/221 fleet to be replaced now rather than refurbished, changes in the money market have forced the industry to move away from the attitude of “building a new train will be cheaper than refurbishing an old one”.
 

HC1998

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we have been told many times in this thread that the staff issues are purely of the management's making, refusing to pay the catering staff in the front unit to be trained (and paid) for some limited safety-critical responsibilities. So they will run one unit out of two empty just to avoid a slightly increased payment to a member of the crew.

If the wider public unable to board their (booked) trains understood this there would be demands for heads on spikes in front of railway stations.
I once did Oxford to Newcastle a couple of years ago (on the Reading direct train) and the guard got earfuls of abuse because he wasn’t cater trained and vice versa for the front of train guard
 

swt_passenger

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I remember standing on XC services for most of the way between Oxford and Scotland in the early 2000s, it's not a new thing.
1970s Plymouth to Newcastle was often standing at least half way. Sitting on an upended case in the guards van was a step up though…
 

Russel

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And completely pointless that was too, given the first class cabin on a 170 had 9 seats. The change has added a whole 3 seats to the train- seats that were lost elsewhere due to changes to the wheelchair bay.

It's not pointless, I rarely ever saw more than a couple of people use first class on the 170s, the additional standard seating is far more valuable.
 

Sporty60

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Ah
I've seen LNER services that had all reservable seats taken and so journey planners were not allowing those services to be booked even on an open ticket.
thanks .I've not seen that, but those pax would not be barred from boarding that service would they and thus situations like yesterday will still arise.
 
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BrianW

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It's been posted on many occasions that it is in large part because the RMT will no longer countenance catering staff undertaking what they consider to be elements of the safety critical role of the guard. The company and caterers were happy enough with the arrangement. Note - I am stating this as what I believe to be the facts of the case, with no personal opinion as to whether this position is justified. Elsewhere for example EMR have agreed to have 2 train managers on 2 x 810, it's been a feature on Eurostar for many years and so on. On the other hand, LNER and GWR operate with 1 TM per train (excluding the very limited GWR 800 operation).

Presumably/hopefully/maybe GBR will sort out all these 'idiosyncracies' with some kind of 'standardisation'. Perhaps the customer will come first? Running trains half locked out with passengers standing and stops being omitted- what kind of 'service' is that?
 
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Correct. 221101-221106 stored at Litchurch Lane. XC still awaiting outcome of the business case put to the DfT to acquire these units.
 

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