NormalPerson7
Member
Ah so it would be. Ignore me, turns out I was trying to buy today when there would be no minimum fare. That's a clean implementation too.
Thanks for your work on this feature!
Thanks for your work on this feature!
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Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
BR Fares now selling itinerary-free tickets
- Thread starter Watershed
- Start date
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RailUK Forums
Through the TPE or Ticketyboo website or app, after registering an account or logging in
Bletchleyite
Veteran Member
You can get reservations for any train via the account page on the TransPennine Express site. If using LNER use their site to get a seat selection option.
Other than what has been mentioned, you can also contact the BRFares support email, and staff can make you reservations from there, too.
Adam Williams
Established Member
Some work has been done in this area following discussion with BR Fares.
I think blanket withdrawing sale is a poor solution, particularly as some customers will be able to get them printed before travel via some means (perhaps a friend/family member in GB), but the situation is at least clearer now.
E-Ticketability is the proper solution for sure, but presumably there would be difficulties validating them?
And I don't think Raileasy is interested in postal fulfilment again, they were quite happy to see the back of it. Countless problems with post going missing, getting delayed etc.
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Thank you very useful info.
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Brilliant great service
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Thankyou
markymark2000
On Moderation
I'm not sure if this is an issue for other flows but I've found Chester to Manchester STNS any permitted tickets will only permit e-ticket fulfillment if you search for it a certain way.
For example searching to Piccadilly but selecting the STNS entry it does permit e-ticket (https://www.brfares.com/!selectfare?orig=CTR&dest=MAN&grpd=0438&tkt=SVR)
If you look at it as to Manchester STNS then the same ticket doesn't permit e-ticket (https://www.brfares.com/!selectfare?orig=CTR&dest=0438&tkt=SVR)
For example searching to Piccadilly but selecting the STNS entry it does permit e-ticket (https://www.brfares.com/!selectfare?orig=CTR&dest=MAN&grpd=0438&tkt=SVR)
If you look at it as to Manchester STNS then the same ticket doesn't permit e-ticket (https://www.brfares.com/!selectfare?orig=CTR&dest=0438&tkt=SVR)
Paul Kelly
Verified Rep - BR Fares
Yes, this is arguably a bug with the way the retail control service data (which controls availability of e-tickets) is set up. The fares are defined to Manchester Stations but e-ticket availability is defined from Chester to Manchester Piccadilly.
Skymonster
Established Member
- Joined
- 7 Feb 2012
- Messages
- 2,060
Is there any reason why tickets to Douglas route Isle of Man SPC aren‘t available to retail then? That would save me a trip to a ticket office so I’d definitely buy through BRFares, and I always have to make the IOMSPC reservations myself separately anyway. Might even save the faff of having to wait for the rail part of the itinerary being available in rail retail systems, and enable me to get reservations on Steam Packet further in the future.
markymark2000
On Moderation
I've just tried a Chester to Manchester STNS journey on Trainsplit and it works and issues as an e-ticket if that helps?
Adam Williams
Established Member
Previously, some TrainSplit customers had poor experiences with SPC not honouring the ticket and Raileasy decided to simply halt sale of these tickets completely.
There's scope to review that decision.
TrainSplit is finding itineraries to any station in the group, then using the physical destination in the itinerary for the eTicket check - as there's no itinerary search in BRFares, it doesn't have the physical destination to use for the check unless your original search was to the physical location
It's definitely not ideal, but it's a right pain to solve - ideally they'd be very very few cases where the eTicketability is defined this way, where it's absolutely necessary, but maintaining good data is not the industries strong point
A nasty and unfortunate side effect of the change in BRFares is the new CMP, @Paul Kelly is there any chance you can take a look at improving it? Specifically there’s no single-click option to ‘disagree to all’ (as is now best practice and if I’m not mistaken also somewhere in law), meaning those of us who care about privacy have to go through the list and deselect each option manually each time. Thank you
Paul Kelly
Verified Rep - BR Fares
It's still there - the link to open the consent settings has just moved to the Advertisements section on the general privacy policy page. I actually saw this as an improvement as the old Javascript-injected consent link was always getting in my way when I'd scrolled to the bottom of the page. Your previous consent settings should still be stored as a cookie for 13 months and re-prompt when expired - also anyone newly visiting the site should still see the consent settings straight away - but please let me know if you have any evidence it isn't working properly.
Edit - are you referring to the "Do not consent" button in the screenshot?
Edit - are you referring to the "Do not consent" button in the screenshot?
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_csd
Member
I have similar issues on my iPhone; every few times I load up the website it comes up with the cookies notice but no option to “do not consent” rather just “consent” or “manage options” where I then have to tick every option manually. As soon as I can get it to come up again I’ll attach a screenshot.
Paul Kelly
Verified Rep - BR Fares
Thanks for the extra detail - that was very helpful. This was not intentional - hence my confusion at the message from mickey. Apparently it's the default option for the Google privacy/consent dialog to only show a prominent "Do not consent" option when the dialog is re-opened (not when first visiting the site) - and it seems I inadvertently made that harder my moving the re-open link to the privacy policy. Turns out it is possible to configure it so the option is always there even when it first appears, and I've now done that.
_csd
Member
Excellent, thank you very much Paul!
Just to add quickly, my issue was the same as described and I can confirm it now works as I would expect/hope. Many thanks indeed for such a quick resolution. It also appears now to be loading a couple of seconds faster, don’t know if that’s related in any way but I’ll consider it a bonus!
trainJam
Member
Is it possible to select the fares period when looking at the all origin and all destination pages?
e.g. looking up Bewdley from September.
e.g. looking up Bewdley from September.
Paul Kelly
Verified Rep - BR Fares
No although it would not be complicated to allow it, although I can't promise I would have time! What's the use case you need it for?
bakerstreet
Member
I understand that obviously you cannot sell bus plus tickets on their own, but are you able to set the system up to be able to sell the appropriate bus plus ticket with an accompanying ticket to or from the same destination. Perhaps even to proactively offer this? I couldn’t find a way of doing this when I attempted yesterday.
Adam Williams
Established Member
It's on the list to discuss and pick up at some point (for transparency it's Raileasy slowing this particular bit down)
bakerstreet
Member
Great, thanks as always
tumbledown
Member
Was there a change in software overnight? Browser verification is failing for me now.
Ah seems to be working now - back-end glitch maybe.
Ah seems to be working now - back-end glitch maybe.
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Paul Kelly
Verified Rep - BR Fares
That's unfortunately not really in my control - the Cloudflare system makes its own decisions about browser verification. I suspect if bot traffic is very heavy at the time you visit the site, you are more likely to be asked to verify but I'm not sure. The dashboard I have shows that over the past 24 hours, just under 80% of site users are getting through without needing to interact or tick "I am a human" etc.
tumbledown
Member
I get the tick-box all the time, but wasn't getting even that far for a couple of minutes. Working now.
Belperpete
Established Member
- Joined
- 17 Aug 2018
- Messages
- 3,586
This looks very useful, particularly for those situations when TOC websites refuse to sell a ticket, e.g. because rail-replacement bus services haven't been entered onto the system, and therefore journey planners can't find a valid journey for the day you want to travel.
However, what would happen if an RPI, guard, barrier operative, etc refused to accept that you were travelling on a valid route? As I understand it, valid route is now determined by you being able to produce an itinerary offered by a ticket vendor, rather than the old routing guide. Would the TOC accept an itinerary for a different date?
I fairly often make journeys for which the routing is valid, but looks decidedly odd.
However, what would happen if an RPI, guard, barrier operative, etc refused to accept that you were travelling on a valid route? As I understand it, valid route is now determined by you being able to produce an itinerary offered by a ticket vendor, rather than the old routing guide. Would the TOC accept an itinerary for a different date?
I fairly often make journeys for which the routing is valid, but looks decidedly odd.
If you can generate the route on the National Rail Enquiries website or wherever then you're absolutely fine.
Belperpete
Established Member
- Joined
- 17 Aug 2018
- Messages
- 3,586
If you can't generate an itinerary on a TOC website, e.g. because details of RRBs haven't been entered, I doubt that you will be able to on National Rail either.