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LNER extreme heat fare acceptance

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SmoIchopper

New Member
Joined
13 Jun 2026
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1
Location
Greater London
Hi all, first forum post :D

This morning I was on an LNER service where the Train Manager stated over the PA that “Advance fares that are not valid for this service will not be accepted” though this contradicts the information given on the LNER website, which state that tickets valid on the 23-26th are valid through the 23-30th without a change of ticket. Is there something I am missing?
 
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RailUK Forums

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OscarH

Established Member
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15 Sep 2020
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1,266
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Crawley
No the LNER just haven't suitably briefed their staff, or the TM has forgotten the brief. You are absolutely correct about the acceptance, it's been communicated industry wide
 
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wellhouse

Member
Joined
4 Oct 2009
Messages
659
Location
West Yorkshire
I travelled yesterday with LNER, and while there was no mention of Advance acceptance, it was made clear that Lumo, Hull Trains, and Grand Central tickets were not valid
 
AlterEgo

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,264
Location
LBK
SmoIchopper said:
Hi all, first forum post :D

This morning I was on an LNER service where the Train Manager stated over the PA that “Advance fares that are not valid for this service will not be accepted” though this contradicts the information given on the LNER website, which state that tickets valid on the 23-26th are valid through the 23-30th without a change of ticket. Is there something I am missing?
Click to expand...
Train manager probably forgot to change their script. Some have it written down.
 
Haywain

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
24,554
SmoIchopper said:
Hi all, first forum post :D

This morning I was on an LNER service where the Train Manager stated over the PA that “Advance fares that are not valid for this service will not be accepted” though this contradicts the information given on the LNER website, which state that tickets valid on the 23-26th are valid through the 23-30th without a change of ticket. Is there something I am missing?
Click to expand...
So an Advance ticket for a different service today wouldn't be accepted.
 
Deerfold

Deerfold

Veteran Member
Joined
26 Nov 2009
Messages
13,687
Location
Yorkshire
Haywain said:
So an Advance ticket for a different service today wouldn't be accepted.
Click to expand...
No.

Except that half the trains between London and Leeds today have been cancelled so they're valid on the train before and after or on a train to Doncaster and then Northern or TPE.

Yesterday's Advances, however, were valid on any train until Monday.
Edit: that's been extended to today's Advanced.
 
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