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Are Out of Court Settlements Subject to a Non Disclosure Agreement

Acathater

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Split From: https://www.railforums.co.uk/thread...ettlement-hardship.302950/page-3#post-7829043

Was that successful and confirmed as such? Any link to it?

The frustration about these old debt civil action cases is that I think we’ve had about 10 or 12 on the forum so far since GWR started to do this.

I can only recall one where the accused told us the outcome and this catches decided to pay up after efforts to push back. IIRC this was because some of the tickets concerned had what might seem dubious purchasing associated with them and she didn’t want that flagged in court for work related reasons. Might in fact have been the first such case on here.

In most of the others I’ve seen and in some cases commented on extensively the accused has after a while gone cold and neither updated to say GWR hasn’t done anything to action thier threats, or tell us that the accused has paid up.
Just melted away without ever coming back.
Which is no help to others in the same situation.
Is there any chance that this lack of follow-up is due to GWR possibly gagging the accused with confidentiality clauses as part of the settlement?
 
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Fawkes Cat

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Is there any chance that this lack of follow-up is due to GWR possibly gagging the accused with confidentiality clauses as part of the settlement?
It may or may not be relevant that in the other thread where GWR and our poster are disputing around £6k, there's been no mention yet of a confidentiality clause, although the case seems not to be far from court. That suggests to me that there are no gagging clauses.

To my mind, a more likely analysis is that people come to a settlement with the railway, pay up (if necessary) and decide to put the whole thing behind them and never mention it again or engage with us - however helpful we may have been.
 

WesternLancer

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Is there any chance that this lack of follow-up is due to GWR possibly gagging the accused with confidentiality clauses as part of the settlement?
I think I jokingly suggested this having thought it seems odd that none of the cases had told us how it played out....

But I do share the analysis in post 76 from @Fawkes Cat generally - it would seem unlikely to me that people signed a non disclosure agreement (and if they did you might expect one of them to come back to the forum to say 'I'm not allowed to tell you what happened'

It's frustrating because in many of these cases some really detailed help and advice has been given to people which potentially is saving people substantial sums of money - for them not to update. As well as advice and draft letters that I regard as from highly knowledgeable and skilled people here. It's discourteous to those people offering their time to help to not update what has happened IMHO.
 

Haywain

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it would seem unlikely to me that people signed a non disclosure agreement
It seems extremely unlikely to me, because it's normally the case that an NDA is a condition of receiving money (buying silence), not paying it out.
 

Harratt4

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But I could see why GWR would want an NDA as a condition of receiving much less money than they are hoping and asking for...

Especially if they realise that sites like this will see a pattern. There will always be people who will pay out on the first offer if they think they will be "prosecuted". They may not want a quick internet search revealing that they may be able to haggle them down.
 

Haywain

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They may not want a quick internet search revealing that they may be able to haggle them down.
That's just tough luck, because this website is already doing that. An NDA isn't going to stop that.
I could see why GWR would want an NDA as a condition of receiving much less money than they are hoping and asking for...
And just what would be in it for the person paying GWR the money owed? Nothing at all.
 

Harratt4

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That's just tough luck, because this website is already doing that. An NDA isn't going to stop that.
But as per this discussion with no actual evidence that your commendable efforts have been successful, which GWR might view as being enough to tip the less brave into paying up.

And just what would be in it for the person paying GWR the money owed? Nothing at all.
Not having to pay the full amount requested and being permitted to pay a much lower amount or attend a court hearing.

I have no more intel than you but I can see why GWR would see it as advantageous to stop anyone being able to tell everyone that GWR accepted £35 as the cost of a railcard not purchased rather than £3000 for railcard discounted tickets (obviously hyperbole for illustrative purposes). "We asked for £xxxx, you have offered to pay £YYY - we will accept this offer on condition of your silence, otherwise the rest becomes payable"

Though I suspect others are correct that people just want to put it all behind them and fail to repay the kindness they received.
 

Haywain

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Not having to pay the full amount requested and being permitted to pay a much lower amount or attend a court hearing.
The question was what is in it for the people who are paying the settlement (important word, that) to then keep quiet? GWR would not be able to take action against them for spilling the beans.
 

Harratt4

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The question was what is in it for the people who are paying the settlement (important word, that) to then keep quiet? GWR would not be able to take action against them for spilling the beans.
That GWR agree to accept a lower amount and GWR don't say "we will see you in court". As we know a lot of people will do a lot to avoid a trip to court and being "prosecuted and ending up with a criminal record". We know that isn't the risk here but we know GWR's tone does nudge the unaware in that direction of thinking and worrying. The agreement could be worded to say something along the lines of (in layman's speak) "you agree to receive a discount on your unpaid fares of X in return for not telling anyone that you got this discount, if you break the agreement the balance of £Y then becomes owing". Throw in some spurious legal buzz words to put the willies up people and objective achieved for GWR.

Yes people can find the threads here but without definitive proof that pushing back can be successful many people will decide it is safer just to pay up, possibly without ever starting a thread.

You are also assuming that GWR would be acting rationally, which they may not be. They are humans and can make ineffective decisions too. Like the person from their social media team who has just told me they can't tell me if contactless is valid between two of their stations on their trains and I have to speak to TfL to find out. (OK that bit is entirely unrelated but it has just happened as I have been typing this so I have a bee in my bonnet!)
 

Haywain

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"you agree to receive a discount on your unpaid fares of X in return for not telling anyone that you got this discount, if you break the agreement the balance of £Y then becomes owing".
That would be completely unenforceable - GWR cannot accept a settlement and then go to court because they don't like the behaviour of the payee subsequently. The courts would have none of it.
 
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Harratt4

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I don't think we are in disagreement really - I agree. But the railway says lots of things that sound legally scary but are meaningless and unenforceable - but they work. See also "WMR have audited your online account..." I would love to know how much those emails have netted them. These things don't have to work all the time, just most of the time.

As this is a civil claim effectively the payment is just like any other contract though, isn't it? It can say what it likes as long as both sides agree.

We could have a contract now that says you will pay me £100 if I tell everyone you are a prize gymnast and if you don't think people believe my assurances as to your abilities on the pommel horse or if you find out I have told people you have paid me, then I owe you another £100. I am not a lawyer so I don't know if that is enforceable in court, but if I signed the contract I might well think I had to stick to it. I could ask a lawyer to look it over who may tell me I can tell you to take a hike, but that would cost me money and I can't afford that.

Apologies for taking us off topic!
 
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Gonzoiku

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I seem to be a bit confused, bear with me. The accused passenger disputes the amount (£x) that GWR seeks, and succeeds in persuading them that £x-y better represents GWR’s losses. GWR could surely see an NDA as desirable in order to keep their powder dry for the next passenger.

Or did I misunderstand?

GZ
 

Richardr

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That would be completely unenforceable - GWR cannot accept a settlement and then go to court because they don't like the behaviour of the payee subsequently. The courts would have none of it.
That though is the nature of non-disclosure agreements surely - the two parties agree something mutually agreeable and as part of that an NDA is included.
 

AlterEgo

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That would be completely unenforceable - GWR cannot accept a settlement and then go to court because they don't like the behaviour of the payee subsequently. The courts would have none of it.
They would. You can get sued for breaking an NDA, that is what they are for.
 

Puffing Devil

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I really don’t think there are any NDAs in play. In the TOC/PAX scenario, it’s basically the opposite of a typical NDA. Normally, a company or organisation pays someone to “buy their silence”, but in these cases, it’s the person who’s been caught who is handing over the money. Any attempt to lock a passenger into silence by threatening to revive a debt or drag them to court would almost certainly fail. Courts are inherently suspicious of contracts that look like they’re just there to bully someone into silence, and it would be very difficult for a TOC to show they’d suffered any real financial loss just because a former passenger posted about their settlement online.

I’m sure the reality is far less interesting: once someone settles to avoid a criminal record, they’re usually just relieved and want to put the matter behind them. They stop posting because they want to move on, or they simply don’t think about coming back to update the forum.
 

MarlowDonkey

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it’s the person who’s been caught who is handing over the money.
There has been at least one case where a serial evader has avoided prosecution and their employer or regulator being informed by handing over large sums of money. I doubt they had any leverage to insist on non-disclosure as the next thing is that the details of the case and settlement are leaked anyway and the employer and regulator find out.
 

furlong

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Or they don't post what happened because they don't want to admit to us they folded and just paid what was asked, or because they'd have to admit something they told us earlier wasn't true.

It really doesn't matter at all as we have no right to know.
 

Haywain

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There has been at least one case where a serial evader has avoided prosecution and their employer or regulator being informed by handing over large sums of money. I doubt they had any leverage to insist on non-disclosure as the next thing is that the details of the case and settlement are leaked anyway and the employer and regulator find out.
That case involved a potential prosecution, unlike the civil cases we are discussing.
 

Harratt4

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I seem to be a bit confused, bear with me. The accused passenger disputes the amount (£x) that GWR seeks, and succeeds in persuading them that £x-y better represents GWR’s losses. GWR could surely see an NDA as desirable in order to keep their powder dry for the next passenger.

Or did I misunderstand?

GZ
This is what I was trying to say! Thank you for saying it much more eloquently than I achieved!

And I am not arguing that such an agreement is legally gold standard, just that the railway manages to put the scaries on people so that a simple Google AI search doesn’t return a reply that if you push it they will fold

== Doublepost prevention - post automatically merged: ==

I should also say that I agree that I don’t think this is what is happening here. I just was trying to say I can see a rationale for an attempt.

Apologies to @Haywain i didn’t mean this to spiral into its own thread, I was just musing not arguing!
 

Tetchytyke

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I doubt that there are any non-disclosure agreements, on either side. It's a few years ago now but Jonathan Burrows probably wishes that there had been. Just after paying £43,000 to settle a case with SouthEastern his case ended up in the papers anyway and it was a complete mystery as to who might possibly have tipped them off. He was then sacked by his employer and banned by his regulator for misconduct, the things he was trying to avoid when handing over the money in the first place.

I imagine the truth is a lot more banal: having reached a settlement, the people just don't come back.
 

styles

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To my mind, a more likely analysis is that people come to a settlement with the railway, pay up (if necessary) and decide to put the whole thing behind them and never mention it again or engage with us - however helpful we may have been.
This is quite a common thing online in advice spaces.

People ask tech questions on sites like Stackoverflow or ExpertsExchange, get given a few answers, then never report back which solution worked for them.

People post on legal advice subreddits and probably less than 1% of posters come back with an update after the fact.

Join some car forums and browse questions asking about how to fix a particular electrical problem, there'll be suggestions for things to try, but the original poster has only joined the forums to ask the question, they get their answer, then move on with their life.

So it's no great surprise it happens on the disputes advice posts here. In fact I'd say this forum has a better return rate than a lot of other online advice forums!
 

MikeWh

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Like the person from their social media team who has just told me they can't tell me if contactless is valid between two of their stations on their trains and I have to speak to TfL to find out. (OK that bit is entirely unrelated but it has just happened as I have been typing this so I have a bee in my bonnet!)
Out of interest, what were the two stations and have TfL confirmed or not?
 

Harratt4

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Out of interest, what were the two stations and have TfL confirmed or not?
Redhill and Dorking (Deepdene). I consider myself fairly savvy but I couldn't quite tell from the GWR or TfL website. The single fare finder would show me a fare to "Dorking Station" but that doesn't help when there are three Dorking stations but you could travel to either Dorking Main or Dorking Deepdene depending on the route. I recalled being told you couldn't (at least at the time) use contactless between Reading and Gatwick, so thought I would quickly check.

GWR said TfL operate contactless so I would have to check with them using an online contact us form. When I replied to point out that it seemed reasonable that they might know what tickets were valid on their trains they didn't reply. TfL also didn't reply.

I wanted to travel the next day so didn't both using the form as I guessed I wouldn't get a reply in time, so just purchased an off-peak day return from my origin station (which was East Croydon).
 

Watershed

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Redhill and Dorking (Deepdene). I consider myself fairly savvy but I couldn't quite tell from the GWR or TfL website. The single fare finder would show me a fare to "Dorking Station" but that doesn't help when there are three Dorking stations but you could travel to either Dorking Main or Dorking Deepdene depending on the route. I recalled being told you couldn't (at least at the time) use contactless between Reading and Gatwick, so thought I would quickly check.

GWR said TfL operate contactless so I would have to check with them using an online contact us form. When I replied to point out that it seemed reasonable that they might know what tickets were valid on their trains they didn't reply. TfL also didn't reply.

I wanted to travel the next day so didn't both using the form as I guessed I wouldn't get a reply in time, so just purchased an off-peak day return from my origin station (which was East Croydon).
The authoritative source on the validity of PAYG beyond the London Zones is the National Rail Enquiries website, specifically the page on contactless PAYG which includes a map showing the validity (current version here).

The lack of validity on direct trains between Redhill and Dorking - despite Redhill and Dorking (albeit only Main station) both being in the area of validity - is one of a number of omissions in the current area of validity. As is the fact that the above doesn't seem to be displayed at any stations!
 

Harratt4

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The authoritative source on the validity of PAYG beyond the London Zones is the National Rail Enquiries website, specifically the page on contactless PAYG which includes a map showing the validity (current version here).

The lack of validity on direct trains between Redhill and Dorking - despite Redhill and Dorking (albeit only Main station) both being in the area of validity - is one of a number of omissions in the current area of validity. As is the fact that the above doesn't seem to be displayed at any stations!
Thank you! Would you like a job running twitter for GWR, that would have been a much better answer!

As it happens I was partly at fault as I was on that page but didn’t scroll down far enough past the first map which only shows the newly added stations. When that wasn’t what I needed I assumed I was on the wrong page and went to find out if the TfL single fare finder could help. Tha just made me more confused!

I do feel it might be a little unfair if GWR penalty fared someone on contactless who had checked TFL and been shown a fare from East Croydon to “Dorking Station” without being told if they go ECR to Clapahm junction then on to Dorking you are ok, but if you go from ECR to redhill then on to Dorking you aren’t.

I know it is Dorking Deepdene, but even Google maps struggled with that and when searching that I was shown Dorking Main. I was even starting to doubt myself by the end, and I had the knowledge that there is more than one station in Dorking.

But thank you for you assistance, I have now bookmarked that page!
 

MikeWh

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Thanks for your detailed reply, @Harratt4. One of the enhancements I've made to the station list on my alternative fare finder is removing the unnecessary "Rail Station" from names and including extra bits where helpful, like Dorking (Main). I also have a validity map showing current and future lines. Sadly, Reigate to Dorking (Deepdene) is not likely to be added before next year.
 

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