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Disabled Bus Pass, are drivers more lenient when they don’t scan

Gareth1990

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Last week I was on a visit to North Norfolk and as I tried to board several Sanders buses my Freedom pass refused to beep. On one journey several other OAP passes from outside the area also refused to scan and these were checked carefully by the driver, however I was just waved on. I asked the driver and apparently I was told that under no circumstances were drivers allowed to refuse disabled holders, is this a nationwide rule?
 
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GusB

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Last week I was on a visit to North Norfolk and as I tried to board several Sanders buses my Freedom pass refused to beep. On one journey several other OAP passes from outside the area also refused to scan and these were checked carefully by the driver, however I was just waved on. I asked the driver and apparently I was told that under no circumstances were drivers allowed to refuse disabled holders, is this a nationwide rule?
It wouldn't be a good look to refuse a pass if it appears to be valid and is being used by the person shown in the photograph, but if a pass is clearly expired or being used by someone other than the pass-holder, I'd imagine that a driver would be within their rights to refuse. In the former case it could be that there's some discretion allowed (eg, if a pass has only expired by a few days), but I wouldn't expect any leniency for attempted fraudulent use.

It may well be that it's simply an operator policy in order to prevent any possible reputational damage. With almost everyone carrying recording equipment and many people having access to social media, it's easy to see why an operator would wish to avoid having an article in "Anytown Live" criticising their cruel and inhumane driver!
 

Metroman62

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My Leeds blind pass often does not work outside of the WY Metro area. I once had a very angry bus driver in Birmingham who would not let me on when the pass failed. Once he realised it was a blind pass he immediately backed down and let me on, but his attitude before was poor as my pass was perfectly valid but did not work on his bus. I made a complaint to the bus company who said sorry.
 

pitdiver

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Further to what has been said already. Has anybody had any problems using an ENCTS pass issued by a local authority outside London. The reason I ask is that I am going to London soon and would like to use my pass in London. It's issued by Notts CC.
 

The exile

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I should imagine that there is a general realisation that the subset: 1) Holder of disabled pass, 2) which doesn’t scan at second or third attempt, who neither 3) has an apparent disability nor 4) resembles the photograph at a quick glance and 5),whose behaviour attracts suspicion that there’s something fishy going on that it’s safe for the driver to uncover is sufficiently small that it’s not worth risking the negative publicity.
 

mayneway

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I should imagine that there is a general realisation that the subset: 1) Holder of disabled pass, 2) which doesn’t scan at second or third attempt, who neither 3) has an apparent disability nor 4) resembles the photograph at a quick glance and 5),whose behaviour attracts suspicion that there’s something fishy going on that it’s safe for the driver to uncover is sufficiently small that it’s not worth risking the negative publicity.
I worked with a colleague who was very particular about his job and would check photos on passes etc. he went through a phase of confiscating 2-3 passes a day from people using them that were not the pass holder. He got pulled upstairs by a manager and told to stop as it wasn’t worth the hassle.

Believe it or not I had a school girl trying to use her grandads OAP pass to get the school bus home.
 

pokemonsuper9

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I think I remember hearing somewhere that if you don't use your ENCTS bus pass in it's home region at least annually it gets taken off the system so won't work on buses.
If that's correct then it would probably not be too uncommon to have fails.
 

stuartl

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Further to what has been said already. Has anybody had any problems using an ENCTS pass issued by a local authority outside London. The reason I ask is that I am going to London soon and would like to use my pass in London. It's issued by Notts CC.
Just show it to the bus driver as they don't work on the readers, though they are valid Most drivers will just nod, though the odd one will point to the reader. I travel to London regularly with a S Yorks pass and never had any problems.
 

aron2smith

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Glad it isn't just me who had issues with the Disabled Bus Pass on Sanders Coaches, the driver was really friendly about it. I just thought it wasn't working because my pass is over 4 years old now and visibly wearing away! It worked fine on their services a few years ago. But the pass still works fine basically everywhere else outside London. Only Diamond Bus in Kidderminster did I have an issue but he waved me on no problem when he saw the pass.

Doesn't help that there seems to be no standard card reader/ ticket machine across the whole country. Even the noises they make are vastly different! Stagecoach's ticket machines used to be funny with my bus pass but now seems to be fine. So no idea what is going on in the background there.

A bit of a joke they still can't be tapped in London really.
 

PeterC

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Further to what has been said already. Has anybody had any problems using an ENCTS pass issued by a local authority outside London. The reason I ask is that I am going to London soon and would like to use my pass in London. It's issued by Notts CC.
I just walk on confidently holding up the pass.
 

alex397

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I’m a disabled pass holder, and it tends to work for most companies I’ve used across England, but for some reason it has never worked on Nottingham City Transport buses, or Sanders Coaches. I’m not sure why, but perhaps it depends on what type of ticket machine they use.
It’s always a bit awkward, as the driver tends to try to get me to scan a few times (generally in a friendly way) until they eventually add me manually on the ticket machine.
If I’m not feeling in a particularly confident mood, I have sometimes just bought a ticket rather than going through the awkwardness!

I just walk on confidently holding up the pass.
Indeed, for London that is the best method. Most drivers have no interest at all anyway.
 

kijeta

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I've never taken a Sanders bus before, but I had a horrible experience with ENCTS acceptance with another operator in Norfolk - Coach Services. The driver insisted that whatever the ETM says is gospel, and said I was "obviously too young for a bus pass" (it's an orange one). He also insisted that I should buy a ticket and claim for a refund from the operator afterwards (which I know, with that level of training, Coach Services is very unlikely to honour the refund). Another passenger offered to pay but I declined out of principle and walked to the destination. Of course, the operator has not acknowledged or replied to my complaint.

== Doublepost prevention - post automatically merged: ==

Just show it to the bus driver as they don't work on the readers, though they are valid Most drivers will just nod, though the odd one will point to the reader. I travel to London regularly with a S Yorks pass and never had any problems.
I'm a London resident, and face the exact opposite issue in S Yorks. Between 2300 and 0930, orange passes (not sure if being issued by S Yorks makes a difference) fail to scan on the reader (despite being valid in S Yorks 24/7), but I have consistently passed the visual inspection at night/early morning. Although the trams' readers do correctly read the pass before 0930.
 
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Statto

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When i was in South Yorkshire about 10 years ago, on boarding a First Sheffield bus my Merseytravel issued ENCTS pass wouldn't scan, the driver queried it, & said i should get a South Yorkshire version instead, however i'm not a SY resident i was just visiting for the day, my pass wouldn't scan on other First Sheffield buses that day either, but had no issues after showing my pass, but it did scan on other operators buses.
 

pinkmarie80

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I’ve only ever had an issue using my Leicestershire CC Disabled pass on Stagecoach Newcastle. Was getting the 30 into town from my mum’s and the jobsworth driver insisted that it wouldn’t work because it was from outside the area and wouldn’t listen to me telling him that wasn’t right. He made me pay but when I complained to his employers they agreed, said he would be spoken to and refunded me.

I don’t use my pass in London though. By the time I get on a bus I’ve usually hit the cap for the day so it’s quicker and easier to just scan my phone. I do use my pass a lot on Diamond Buses in Redditch and Nottingham City Transport and no issues with either of them (although the route I usually use with NCT to go to and from my gym does start and go back to Leicestershire so I would be slightly confused if they didn’t accept it)
 

Bayum

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Further to what has been said already. Has anybody had any problems using an ENCTS pass issued by a local authority outside London. The reason I ask is that I am going to London soon and would like to use my pass in London. It's issued by Notts CC.
Mine never works in London. However, the refusal of bus drivers to communicate with their passengers usually means I flash the card to show them, they ignore it and I find a seat to sit down on. If it’s valid, there’s no reason to worry.
 

kijeta

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I am almost 100% certain that the reason non-London passes don't scan on London buses is because London Councils issued ENCTS cards actually have two chips inside them. There's the long number at the front, beginning 633597, which corresponds to the ITSO element; and the Oyster number at the top-right corner of the back, corresponding to the Oyster element. When a London Councils ENCTS gets scanned on any Oyster or Cubic reader, the Oyster chip gets read. The ITSO chip is for other ETMs. TfL buses can only handle the Oyster chips.

Proof:
- When checking the journey history on a TfL-operated TVM (or Passenger Operated Machines, as some of them aren't designed to sell tickets), only the TfL bus taps get shown.
- It is possible to use a non-TfL bus while still being considered "in the system" on Oyster.
- I have successfully downloaded my Oyster tap history from TfL, which only shows the TfL buses.
- That file shows a "product" loaded onto the card, "Frdm Pass Disabled".
- When scanning a blank TOC Smartcard on a TfL bus, it errors with "ITSO Card, Show driver" - same as non-London ENCTS.
- 60+ Oysters on TfL buses show "Freedm Pass E", the same message (with the missing "o") as a real Freedom Pass. This leads me to suspect the "product" loaded onto 60+ Oysters are similar to Blue Freedom Passes. Their distinction of validity between Iver and Reading is accidentally accounted for by those stations not having Oyster capability in the first place.
- When tapping a London pass onto a station without Oyster capability, it errors "75 Oyster card capability is unsupported".
- When tapping a London pass onto a station inside the Oyster zone but out of the Freedom Pass zone, it errors "57 Location not covered by PPT (pre-paid ticket)".
 

Deerfold

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I am almost 100% certain that the reason non-London passes don't scan on London buses is because London Councils issued ENCTS cards actually have two chips inside them. There's the long number at the front, beginning 633597, which corresponds to the ITSO element; and the Oyster number at the top-right corner of the back, corresponding to the Oyster element. When a London Councils ENCTS gets scanned on any Oyster or Cubic reader, the Oyster chip gets read. The ITSO chip is for other ETMs. TfL buses can only handle the Oyster chips.

Proof:
- When checking the journey history on a TfL-operated TVM (or Passenger Operated Machines, as some of them aren't designed to sell tickets), only the TfL bus taps get shown.
- It is possible to use a non-TfL bus while still being considered "in the system" on Oyster.
- I have successfully downloaded my Oyster tap history from TfL, which only shows the TfL buses.
- That file shows a "product" loaded onto the card, "Frdm Pass Disabled".
- When scanning a blank TOC Smartcard on a TfL bus, it errors with "ITSO Card, Show driver" - same as non-London ENCTS.
- 60+ Oysters on TfL buses show "Freedm Pass E", the same message (with the missing "o") as a real Freedom Pass. This leads me to suspect the "product" loaded onto 60+ Oysters are similar to Blue Freedom Passes. Their distinction of validity between Iver and Reading is accidentally accounted for by those stations not having Oyster capability in the first place.
- When tapping a London pass onto a station without Oyster capability, it errors "75 Oyster card capability is unsupported".
- When tapping a London pass onto a station inside the Oyster zone but out of the Freedom Pass zone, it errors "57 Location not covered by PPT (pre-paid ticket)".
London bus ticket machines don't read non-London ENCTS passes, I'm not sure why.
There was supposed to be a software update over a decade ago, but it didn't work.
Machines do read other ITSO cards.
 

Acathater

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I'm a London resident, and face the exact opposite issue in S Yorks. Between 2300 and 0930, orange passes (not sure if being issued by S Yorks makes a difference) fail to scan on the reader (despite being valid in S Yorks 24/7), but I have consistently passed the visual inspection at night/early morning. Although the trams' readers do correctly read the pass before 0930.
but that's correct behaviour - nationally ENCTS cards aren't valid between 2300 and 0930 except on weekends
In London you get extended hours courtesy of the council
 

Gareth1990

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but that's correct behaviour - nationally ENCTS cards aren't valid between 2300 and 0930 except on weekends
In London you get extended hours courtesy of the council
No, in South Yorkshire all Disabled passes are permitted to use buses and trams at any time of day, regard of where the pass was issued, with South Yorkshire holders having additional validity on trains. It’s probably the most lenient scheme outside of London…
 

Ballyheigue

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The thing I find confusing is the Companion part of disabled passes. They're valid in South, West and North Yorkshire both ways if making a journey starting in West Yorkshire, but if travelling from West Yorkshire into Lancashire or Greater Manchester, the companion part isn't valid on the return journey! Does the user suddenly not need a companion on the way back lol.
 

EYFanatic

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I dont have one, but my father has a Disabled+C issued by Hull City Council that has, on occasion, not scanned correctly on both Stagecoach East Midlands in Grimsby and First Bus in York and had to have a visual check though a few times its been a "Just get on, mate" or "Its alright, love"

Oddly, the one firm its never failed to work and it should give an error is Borders Bus to Edinburgh
 

Deerfold

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The thing I find confusing is the Companion part of disabled passes. They're valid in South, West and North Yorkshire both ways if making a journey starting in West Yorkshire, but if travelling from West Yorkshire into Lancashire or Greater Manchester, the companion part isn't valid on the return journey! Does the user suddenly not need a companion on the way back lol.
My understanding is that West Yorkshire can specify what happens from West Yorkshire, but on the return journey it's up to the bus operator.
 

Acathater

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The thing I find confusing is the Companion part of disabled passes. They're valid in South, West and North Yorkshire both ways if making a journey starting in West Yorkshire, but if travelling from West Yorkshire into Lancashire or Greater Manchester, the companion part isn't valid on the return journey! Does the user suddenly not need a companion on the way back lol.
Lancashire cards don't have a companion component.
As they'd have to foot the bill for the return journey they're hardly going to fund a better service for Yorkists than they do for their own population.
 

Railguy1

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The thing I find confusing is the Companion part of disabled passes. They're valid in South, West and North Yorkshire both ways if making a journey starting in West Yorkshire, but if travelling from West Yorkshire into Lancashire or Greater Manchester, the companion part isn't valid on the return journey! Does the user suddenly not need a companion on the way back lol.

Lancashire cards don't have a companion component.
As they'd have to foot the bill for the return journey they're hardly going to fund a better service for Yorkists than they do for their own population.
Yeah, I was a bit confused regarding what was meant by the ”companion part of disabled passes” too. The ECNTS generally does not have one as far as I know, so any that did would be an additional benefit offered by the particular council that issued it.
 

Ballyheigue

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Yeah, I was a bit confused regarding what was meant by the ”companion part of disabled passes” too. The ECNTS generally does not have one as far as I know, so any that did would be an additional benefit offered by the particular council that issued it.
You're kidding me, I thought they were everywhere for those who need a companion for various mobility/safety reasons? That's shocking although it does answer the question as to why companion passes are valid one way if making a return trip into Lancashire/Greater Manchester from West Yorkshire. It also explains that Yorkshire councils are a lot more human than Lancashire councils lol.
 

markymark2000

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I worked with a colleague who was very particular about his job and would check photos on passes etc. he went through a phase of confiscating 2-3 passes a day from people using them that were not the pass holder. He got pulled upstairs by a manager and told to stop as it wasn’t worth the hassle.
And right he was. It's fraud at the end of the day and good on that driver for confiscating passes and doing exactly the right thing.

Same managers probably whinge and whine if he let people on for free, but are more than happy for him to say nothing and encourage fraud (by permitting it to continue and not saying/doing anything, only encourages it, as we have seen with most of the behaviours in recent years).
 

kijeta

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I thought they were everywhere for those who need a companion for various mobility/safety reasons?
Unfortunately, just like how they think we would all be home by 2300, the statutory minimum is much lower than other countries in the UK. For instance, London does not offer companion passes at all - not even for residents who are so severely disabled that they require a high enough level of care to justify needing a carer 24/7...
 

mayneway

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You're kidding me, I thought they were everywhere for those who need a companion for various mobility/safety reasons? That's shocking although it does answer the question as to why companion passes are valid one way if making a return trip into Lancashire/Greater Manchester from West Yorkshire. It also explains that Yorkshire councils are a lot more human than Lancashire councils lol.
I’m a driver in Manchester and as far as I’m aware it’s a different system here, if a companion is required they have their own card.
It’s difficult because only last week I had two gents try to get on my bus with a C+ card and one ended up paying - they were not happy.

On the other side of the coin a lot of undesirables try to abuse the C+ on their cards and get their mates on for free. It’s a real nightmare.
 

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