Hi all,
I was travelling with my family from Purley to Gatwick Airport for a flight on Monday evening 25.05. Our initial train from Purley to East Croydon was cancelled so we opted to change at Redhill instead, but no sooner had we got there we discovered that our change train had also been cancelled, and then the next one. We were told by the barrier staff that severe disruption was likely to continue for an undetermined period and advised getting a bus from Redhill to Gatwick. With a 20 min wait for a bus that would take 45 mins that was not an option so we were forced into position where we had to pay £45 for a taxi to the airport. I will submit delay repay for the train tickets and expect to get a full refund but, is there anyway we can claim the taxi fare?
I was travelling with my family from Purley to Gatwick Airport for a flight on Monday evening 25.05. Our initial train from Purley to East Croydon was cancelled so we opted to change at Redhill instead, but no sooner had we got there we discovered that our change train had also been cancelled, and then the next one. We were told by the barrier staff that severe disruption was likely to continue for an undetermined period and advised getting a bus from Redhill to Gatwick. With a 20 min wait for a bus that would take 45 mins that was not an option so we were forced into position where we had to pay £45 for a taxi to the airport. I will submit delay repay for the train tickets and expect to get a full refund but, is there anyway we can claim the taxi fare?
