Recent content by yszctqta

Firstly, thanks so much to everyone who replied – I really appreciate it. As advised, I'm keeping a detailed account of what happened on Sunday, along with both the ticket and the collection receipt, and a screenshot of the Apple Pay transaction that clearly shows what time the purchase went...

Yes absolutely, how should I go about obtaining CCTV footage? Thanks!!

So I went through the ticket purchasing flow on the trainline app again this morning to make sure I didn’t miss anything; and I took screenshots of every screen. I tried to make the conditions the same as when I booked on Sunday i.e., 5-6 minutes before departure time. To confirm, at no point...

At London St Pancras, when I said that Brighton let me through, I was told that 1) he didn't care if Brighton let me through and 2) he didn't know Brighton and 3) something about it being a completely different train company.

There was no mention of a possible 15 minute delay during the payment process in the trainline app. After purchasing the ticket, there's a little info icon next to the ticket collection reference, which goes to another screen that also did not mention a possible 15 minute delay – I uploaded a...

Yes, after I was let through the gate, the first thing I did was to collect the ticket.

Hi everyone, I read Unable to collect prepaid ticket as machine offline, shall I pay or go to court? with great interest, because it's very similar to what happened to me on Sunday afternoon. After arriving at Brighton station a little after 5 pm, I used the trainline app to buy a Super...