Recent content by Wigangooner

Hahah bought a new printer!! :grin:

Hi all, Thanks to the helpful folks at Transport Focus, they have managed to secure a full refund of the ticket that I had to purchase on the train. Thank you all for your helpful comments and support. You helped me no end and gave me the confidence to pursue VT to get the correct...

I know, thinking back I was so very naive. I was caught up in the moment and intimidated by the guard into paying. Hindsight tells me I should have fought more, but I never in my wildest dreams thought Customer Services would have been so difficult. Kind regards Graeme

Single, with a return on a 2nd ticket. The single was £144 advance first class Cheers Graeme --- old post above --- --- new post below --- Indeed the Print&Home Tickets have the QR code on it as well - which reinforced the comments made by the virgin station staff that the ticket...

I wish I could write off £237 to experience. Its not a cheap lesson! regards Graeme

I also have messages that I sent to my wife after which back up the conversation, I'm not relying 100% on the CCTV, its all supportive. Thanks Graeme

As per my previous comments, it will show me approaching the ticket desk, asking a question and showing them my phone, then looking relieved and thanking the person behind the counter. Couple that with other supporting evidence i.e. messages I sent my wife and its more conclusive. In my...

I am also baffled by their refusal to provide a refund or some kind of recompense. I have raised it with transport focus, did so last week but not heard anything back yet. I'm not sure what else I could have done, I did everything possible to avoid this happening and the incorrect advice...

well it would pose the question - "what was the conversation about and why did the customer point to the phone and look relieved" and of course would back up other evidence i.e. WhatsApp messages to my wife which state that I'd been given that incorrect advice. Being honest, in the face of...

Worked it out. Cost me £381 to travel from Wigan to LDN Euston. #value

Hi all Firstly thank you for your many responses. For clarification, as I understand it, I have a Print@Home ticket as you refer to it. I purchased the tickets at 17:40, received the email(with the tickets attached as PDF's) whilst driving home and I then attempted to print them around...

Hi all, Hope you can help, Virgin Trains Customer Services have been a nightmare! I purchased a first class return, from Wigan to Euston on the 2nd August at 17:40, I attempted to print the tickets later that night. Unfortunately my printer failed. I got to the station 20 mins prior to...