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I travelled from Leeds to London Kings Cross on the same day on the 12:15. We arrived over an hour late, but when I claimed they said the train was 39 minutes late and offered me £18.73, i.e. 50% of the ticket price).
I've just phoned through to LNER Complaints on 0345 722 5333 and have spoken...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.