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Thanks for all the info. John I will let you know if I get anywhere with Passenger Focus (PF). Not sure about the Rugby bit but it does demonstrate how crazy ticketing is! I will settle for the £71.90 ticket for now. On a wider note (probably belongs on another thread) I would love to see a...
Thanks for the replies. Here is the unhelpful response I got from SWT:
"Our ref:1522787
25 June 2009
Dear Mr Haynes
Thank you for your email of 23 June 2009.
I understand the point you are making, in that the ticket vending machine allowed you to purchase an anytime return...
I purchased an Anytime Return ticket from a Waterloo ticket machine on Friday 12/06/09 to Parkstone (Dorset). I used my Network card and the cost was £58.10.
On my return journey (Monday 15/06/09) the ticket inspector insisted I had an invalid ticket and charged me an additional £44 (single...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.