Recent content by warnerbro

So someone taking it out of your hands in the middle of a public space and preceding to smash it on the floor is classed as not taking care of it? I guess you’re so wise you don’t bother and only use orange card tickets and a land line telephone?

Also to add my new 26-30 railcard is e-ticket only. Good job I didn’t have that at the time otherwise I might have faced ever higher expense. No doubt much to the glee of those running these companies. Update your technology to fit the product you are offering.

So I took the initial advice on here and sent a grovelling letter in response begrudgingly and I have been able to pay £100 to prevent the matter going to court. Thanks for the help. I will however be writing a letter of complaint to the train company as I find it pretty unfair that I had...

This. It seems bonkers that a ticket inspector can look up your details to prove whether you are who you say you are however they cannot validate the fact that you have purchased a ticket with those details. Furthermore not even being given the option to pay before being summoned to court seems...

So am I best advised to write another response to the second letter apologising and ask to pay the fare rather than court summons?

It has my name on and I could show the e-mail confirmation in my name and print screen from my phone including date and time. (Before travel). I also could present evidence of a new phone handset being provided close to this date.

Apologies I forgot to mention that I attached this in my initial response to them.

The barriers were up so I didn’t really think about it. It was a bit of a catalogue of errors but I am more than happy to pay the fare. I would have thought giving my details would prove that I had purchased a ticket, not land me in trouble!

I asked to use another persons phone to contact them.

Hi, Looking for some advice please all. In January I bought a return day ticket to Peterborough starting at Leicester on CrossCountry. The ticket was an e-ticket and therefore I presented it on the outward journey to Peterborough on my phone. I was in Peterborough to watch the football and...