Recent content by Urban Gateline

Yep those are rostered, on the day you might get disruption leading to late booking off for which you can claim overtime, I believe 1hr enforced overtime is expected so you have to be somewhat flexible as it does happen sometimes, not finishing on time! The longer rostered duties over 10h tend...

Yes

The roster at Waterloo is quite varied, as you probably know crew don't sign on at rounded times like platform staff, generally at Waterloo earliest starts around 0400 and latest finish 0130, they have a few different links there with some on permanent earlies, permanent lates or nights, but as...

In reality there's no way for the management to enforce targets for PF/Tickets, I can imagine most OBS don't want the hassle of issuing a PF, the time it takes and the conflict potential when lone working, and no commission unlike the 50p they get on ticket sales, much more lucrative and hassle...

I spent some time working for the agency who covers these TL stations, the calibre of staff is low unfortunately. There are quite a few stations like this which are staffed overnight by this agency with Gateline staff to cover first to last staffing. In this case the service shuts down from...

This is what I was going to suggest to the OP as well, any paid employment experience will be helpful, retail shows you can work in a fast paced environment, follow rules and procedures, communicate, team work, lone work, be responsible (cash handling). It's definitely a benefit to have some...

Hello, it was many years ago since I had mine, but the questions will probably have a similar focus on safety and customer service. Try to think of examples you can give where you went the extra mile, delt with a difficult customer, had to work alone or within a team, communicate effectively...

As MiNi said above, basic maths test, also ticket checking and selling, they give you all the information there so as long as you can read a chart of discounts to work out fares you'll be okay. The concentration test should be shapes, I believe dots is for Drivers (Group Bourdon). If you want...

Precisely! There are often crew changes at Staines on Reading services, if those crew arrive late at Staines and are due to take over another train in the UP direction that could cause knock on delays, as well as if they are due PNB (break) and as sometimes on the diagrams the PNB's are minimum...

The online one is scenario based and you choose the best and worst choice in your opinion of actions to take on the scenario in each question. Assessment centre in Southampton, is a few different tests, not sure whether it's changed since I did them 3yrs ago but you will get practice material...

True, just mindful of the quota on the PRIV sleeper tickets so I want to get it quick when it's released, which is easiest online, but yes I could buy mine and then go to a ticket office with the berth details and see if they can add someone into the same one. If it's a booking system limitation...

Thank you, seems like a bizarre situation! If the seated ticket is more than £50/£60 then it would be cheaper for them to just get their own berth for around £150 instead of paying this upgrade fee plus seated ticket price!! The other bed in my PRIV cabin is there anyway so it's a shame...

Is the titled possible? I tried a sample booking on the RSTL site and it came up as more than booking 1x Priv and 1x Undiscounted Solo berth separately, is there a way to book with someone who doesn't have an RSTL leisure card into the same berth or will it always kick the discount out? I was...

Not sure about the specific of how they calculate the ticket charged to the card, but onboard we can scan and "clip" those Tap 2 Go cards to make a timestamp on it with the service it was checked on.

When I used to work for them and had the staff "Key" card, you didn't have to touch in and out, if you forget and the barrier is open for example it won't penalise you in anyway for not tapping one end. In fact I preferred not to tap and have the same inclination with any staff smartcard as I'm...