Recent content by TonyTaysider

I meant the 23rd of November. The tweet from the passenger was sent on the 23rd and the CS reply was early on the morning of the 24th.

Recent Time Trains might fail to pick up on sleeper cancellations replaced by buses. On 23 November, there was a tweet on Caledonian Sleeper's mobile twitter site from a passenger complaining about being on a bus who "wanted to be in my bed on the sleeper". The CS person (who responded at 2.50...

I have just received a full refund from Caledonian Sleepers, in the form of rail travel vouchers, for the cancelled Edinburgh service from Euston on 23 October. I guess a similar refund will arrive in due course for the cancelled train in the other direction on 1 November. In financial terms, I...

I stand corrected. The unavailability of the brake vehicle would explain why the Edinburgh service had to be cancelled so often (and why someone expressed surprise on the Caledonian Sleeper Twitter feed about waking up in Glasgow when they expected to be in Edinburgh). What it doesn't explain...

Sprinterguy. I don't think the current problems are concentrated on the seated and lounge cars. My two trains were cancelled because the sleeper coaches I had been booked on were not available. The required availability figure for these coaches is more than 90% (48 out of 53).

The Fleet Availability requirement in the Franchise agreement specifies (Point 4 of Appendix 2 to Schedule 1.1) a total of: - 53 sleeper coaches - 11 seated coaches - 11 lounge/dining cars. 48 of the sleeper coaches must be available for passenger service with 2 in reserve and 3 in maintenance...

I was due to travel on the First Class sleeper with my teenage children from Euston to Edinburgh on 23/10 and from Edinburgh to Euston on 1/11. Both services were cancelled with bus replacements provided. On the first journey, my request for a hotel room in London was initially refused. However...