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When I drove for Merrolink we were under instruction not use the seg horn in street running as it caused complaints, yet the street horn very rarely achieved any result, so myself and other drivers often had to resort to it, factor in the general numptiness of the average pedestrian wandering...
Personally i do not think the member of the platform staff should have put the TM in that position, he should have been aware of the procedure and left the decision to the TM, it should never have got the point of a slanging match.
I remember several colleagues as well when driving for Manchester Metrolink, some were quite pragmatic and carried on driving afterwards, some did not, me I was lucky apart from being asked to detrain my passengers once and meet an oncoming service who thought he had hit someone and did not want...
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