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As the TVM was broken at the start of the journey Cardiff Queen Street is seen as the next available opportunity for her to have purchased a ticket from.
The fact your Mother stepped off the Cardiff Bay train without a valid ticket would be classed as fraudulent travel, its comonly known there...
I believe due to the short distances it continuously travels the gearbox works quite hard, with the train running every 6 minutes the wear and tear takes its toll.
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